August–October: 1 complaint in 5 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 3 | 0 |
| September 2026 | 1 | 0 |
| October 2026 | 1 | 1 |
Too few public reviews to compare with the usual level. Reviews in the last three months: 5, at least 30 needed. Reviews in the year before: 0, at least 60 needed. Months with reviews in the year before: 0, at least 6 needed.
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 3 | 0 |
| September 2026 | 1 | 0 |
| October 2026 | 1 | 1 |
20.0%
1 of 5 reviews are 1–2★
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectFixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
of negative reviews in Bars / Restaurants
How can a customer reach a person who can resolve an issue, and how quickly do you respond?
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Frankie Quintana
October 29, 2026GoogleOrdered avocado mushrooms bacon on my cubano didn't get anything what I asked for ordered a chili Mac I never got that either and tipped 5 dollars also they wouldn't refund my money they said until next day but gladly took $40 + of my money won't be coming back save yourself the trouble
Kale Roman
September 5, 2026GoogleAmazing food great staff very clean I've been going to this location specifically for over a decade and that hasn't changed my opinion shout-out to the hot manager ( I think she's the manager) with red hair she's amazing
The business replied on Google · September 6, 2026
Kale, it means a lot that you’ve been visiting this shop for more than a decade, and we’re glad the food, staff, and cleanliness continue to stand out. We’ll be sure the red haired manager hears your kind words. We hope to see you soon at your neighborhood shop!
SkiRacer_35
August 27, 2026GoogleThe food here is amazing! It is very high-quality and is perfect down to every last detail. I was utterly blown away after taking my first bite. I will definitely come back here and the employees were super kind. The overall environment was really friendly and comfortable, and I loved every moment of it.
The business replied on Google · August 28, 2026
We’re delighted that every bite, the kind service, and the welcoming shop atmosphere made such a wonderful impression. It means a lot to hear you’re planning to return. We hope to see you soon at your neighborhood shop!
A grade needs at least 20 reviews.
of 5 reviews
Show visitors the order count reported by the business, the share of 1–2★ reviews among collected reviews, and the Tailwind Reliability Score — with the same denominators as on this page.
5 collected public reviews · 1–2★: 20.0% (1 of 5 collected reviews)
<!-- Tailwind Reliability Score widget -->
<div data-tailwind-widget="potbelly-com" data-layout="score-ai" data-theme="light" data-lang="en"></div>
<script async src="https://tailwind.reviews/embed/widget.js"></script>How many consecutive 5★ reviews Potbelly needs to reach its next rating target
One new 1★ review requires +5 five-star reviews to recover 4.2★.
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
Across 5 collected public reviews, Potbelly has an average rating of 4.2/5 and a 1–2★ complaint rate of 20.0% (1 of 5 reviews). For comparison, the industry average issue rate is 11.7%.
Among 1 negative (1–2★) reviews for Potbelly, the most frequent complaint categories are: Unexpected charges or price changes (1 of 5 collected reviews, 20%).
Potbelly has publicly replied to 0 out of 1 negative (1–2★) reviews (0% response rate).
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