Philly Wings & Things

The guys on the back cooking were good guys. Even gave us a free 2 liter of soda. The wings were not good and thats as nice as I can be. Super dry and seemed old. The other food we ordered was ok. Pizza fries were good. So we're the buffalo fries. The they/them at the register that took our order was very rude to the cook staff when they asked a question about the order they/them had written down. Id give a better review if the wings were better and the they/them didnt work there. After the outburst the atmosphere was extremely tense and unwelcoming.

This place is my favorite take out because of their great ingredients, formidable talent and efficient speed. I go out of my way to eat here!

I've been a regular customer here for quite some time (over 3 years) and have generally enjoyed the food, which is why this experience was disappointing. I called in my order before 3:00 PM, which is the cutoff time for the lunch special. Due to traffic and timing, I arrived at approximately 3:08 PM to pick it up. When I asked about the soda that normally comes with the lunch special, I was told it would not be included because I picked the order up after 3:00. While I was disappointed, my main issue was not the soda itself. Businesses have the right to enforce their policies. I totally respect it. What bothered me was the way the situation was handled. When I asked about it, the manager responded in an aggressive and hostile tone, telling me, "You can pay a little bit extra for the soda." As a regular customer who has supported this business for years and has even left tips on occasion, I expected a more respectful and professional interaction. A simple explanation delivered courteously would have gone a long way. OF COURSE I can pay extra for the soda. But don't talk down to me about a soda. It's not about the soda....it was the energy behind it. Being spoken to with aggression and hostility. "You can pay a little extra for a soda". He said it like 2x and his mannerisms were just plain rude. I was respectful. I wasn't mean, I didn't joke about it. Why was he talking to me like that? Like I was trying to get over for a damn $1 or $2 soda? This review is not about receiving something for free; it's about how customers are treated when questions arise. I didn't like the way he spoke to me. The food is okay, but I hope management will consider approaching customer concerns with less hostility in the future. I will not be back, even though I referred many people to this restaurant in the past. I'm not upset about the soda. His energy, treating me like I was trying to get something for nothing or trying to get over for a $2 soda.....not cool. I will not be back.