WL
Wilson Leung
October 17, 2026Google5/5
Excellent service, friendly, and good vibes!
P
5.0of 5
10 reviews · Google
Right now
July–September: 0 complaints in 4 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 1 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 1 | 0 |
| September 2026 | 3 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 1. Too few public reviews to compare with the usual level. Reviews in the last three months: 4, at least 30 needed. Reviews in the year before: 1, at least 60 needed. Months with reviews in the year before: 1, at least 6 needed. Latest review: October 17.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 1 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 1 | 0 |
| September 2026 | 3 | 0 |
usual level · 12 mo.now
Issue Rate
0.0%
0 of 10 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
10
4★
0
3★
0
2★
0low
1★
0low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
WD
Willem Downing
October 13, 2026Google5/5
Eddie and team did a great job on my corvette! Smooth and simple service. Would recommend to friends and family
SA
Sabina Armadi
October 13, 2026Google5/5
Got recommended this shop after my car was in an accident, and they did not disappoint. Eddie was super attentive and kept me in the loop the whole time. Liked the service so much I brought the car back for an alignment and new tires too. Drives like new. Definitely coming back! Thanks for good service!
Common problems in Auto — and Pasadena Auto Repair & Smog’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google5.010 reviews1–2★: 0
Reliability
Share of 1–2★ reviews over all time. Lower is better.
A grade needs at least 20 reviews.
Pasadena Auto Repair & Smog
0.0%
of 10 reviews
Auto
7.6%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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