LS
Lance Santiago
March 30, 2025Google5/5
Anthony and Team did a fantastic job!
Right now
No public reviews in July–September.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 0 | 0 |
A complaint is a 1–2★ review. There are no public reviews from the year before (July 2025 – June 2026). Too few public reviews to compare with the usual level. Reviews in the last three months: 0, at least 30 needed. Reviews in the year before: 0, at least 60 needed. Months with reviews in the year before: 0, at least 6 needed. Latest review: March 30, 2025.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 0 | 0 |
usual level · 12 mo.now
Issue Rate
7.7%
2 of 26 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
23
4★
1
3★
0
2★
0low
1★
2low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
DM
Dechel Mckillian
June 28, 2024Google5/5
I was dreading dealing with a beat-up bumper after a minor accident. I have a Tesla and was worried about repairing it. But Pan’s came to the rescue! I dropped my car off in the morning expecting it to take a few days to fix. To my surprise it was ready the very next day. The repair itself is flawless. You can’t even tell there was a dent or scratch. The paint job is well done, a perfect match to the rest of my car. They even washed and waxed the exterior plus charged it for me which was a nice unexpected touch. Overall, I couldn’t be happier with Pan’s. Friendly service, top-notch repairs, and an incredibly fast turnaround. If you need auto body work, look no further! Thanks Anthony & team!!
MI
Missy
April 18, 2024Google5/5
Bring your vehicle here to experience the best auto body service
Common problems in Auto — and Pan's Auto Collision’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.726 reviews1–2★: 2
Reliability
AverageShare of 1–2★ reviews over all time. Lower is better.
Pan's Auto Collision
7.7%
of 26 reviews
Auto
7.6%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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