Ladoo X
August 25, 2026GoogleI walk in and was ignored until I called out for someone. Owner or whoever seemed annoyed that I was there. I have dietary restrictions so I have to ask questions. I was expecting the smoothies to be fruit and ice and sugar. They are soy milk and syrup. That is not a smoothie. Everything here is a variation of soy milk, soy powder, and syrup. Soy is a common allergen... They had no other milk options. Im sure there was something I could have but the owner said she didn't want to go through the trouble and I was refused service. Owner said she wasnt going to do all that. Just seems like you should have more options than a common allergen, or have allergen/ dietary info on the menu. Usually places have their allergen stuff on the menu and I dont have to play 21 questions with the employees or waste either of our times. Never had this happen anywhere else before. Edit in response: 1. I was told your non-dairy creamer was soy based or soy milk. 2. Smoothies are labeled as smoothies on your menu. 3. I understand where you're coming from by refusing to serve me. It is your right. I just think allergen information should be more accessible to customers. Had I known almost everything was soy based, I wouldn't have needed to go in.
The business replied on Google · August 24, 2026
Hello Ladoo X. Thank you for taking the time and leaving a lengthy review. We're sorry we did not meet your expectations. Allow us to respond to your concerns. 1. I was aware of you coming in, I saw you sitting looking at phone, assume you might be looking at the menu. I had something to take care of and let my wife know that someone was sitting out there. Sorry she was not ready when you decided to come up to the counter. 2. We do not call our drinks "smoothies" exactly for the reasons you have stated. You are correct, a smoothie is usually fruit / vegetables along with ice. Therefore we call are drinks milk tea "blended". But most customers just call them smoothies because that is what most bubble tea shops call it. If you wanted a smoothie as you described you needed to visit a smoothie shop, not a bubble tea place. 3. Slushy does not have any powders in it. It is a fruit syrup puree with ice 4. We state that we use a non-dairy creamer. Unless you order Thai tea, brown sugar latte, or one of our Vietnamese drinks. Those use regular dairy products. 5. We do not offer soy, oat, almond, or any other milk alternatives because we do not have enough demand for them. We have tried in the past and it ends up expiring before it is used. 6. My wife did not refuse your service, she only said she was not going to sell you something that she doesn't know if you would have a reaction to. Most customers agree and do not have an issue because it's better to be safe than sorry.
