July–September: 0 complaints in 3 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 1 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 1 | 0 |
| November 2025 | 1 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 1 | 0 |
| February 2026 | 2 | 0 |
| March 2026 | 2 | 0 |
| April 2026 | 1 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 2 | 0 |
| August 2026 | 1 | 0 |
| September 2026 | 0 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 9. Too few public reviews to compare with the usual level. Reviews in the last three months: 3, at least 30 needed. Reviews in the year before: 9, at least 60 needed. Latest review: August 24.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 1 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 1 | 0 |
| November 2025 | 1 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 1 | 0 |
| February 2026 | 2 | 0 |
| March 2026 | 2 | 0 |
| April 2026 | 1 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 2 | 0 |
| August 2026 | 1 | 0 |
| September 2026 | 0 | 0 |
8.9%
5 of 56 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectKane Vinson (KaneVinsonInc)
August 24, 2026GoogleAs painless of an accident repair experience as I could have hoped for. Vicente (apologies if this is misspelled) was professional and kept me updated and in-the-know throughout the entire process. My vehicle was seamlessly repaired on time and spotless when I came to pick it up. Couldn't recommend more.
Jaden Jones-Watkins
July 17, 2026GoogleBest in the business! Customer service is incredible.
Morgan
July 1, 2026GoogleI’ve had several instances of needing repairs on my car and I’ve always had an amazing experience! They’re super communicative, fast and really take the time to explain what’s happening (as someone not familiar with cars). They’re my go to at this point!
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 56 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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