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Bars / Restaurants

Noble & Main Coffee Co.

4.8 of 5500 reviewsGoogle
nobleandmain.com

Right now

August–October: 2 complaints in 7 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
August 202551
September 202580
October 202541
November 202560
December 202551
January 202640
February 202660
March 202660
April 202670
May 202651
June 202640
July 2026101
August 202651
September 202621
October 202600

Too few public reviews to compare with the usual level. Reviews in the last three months: 7, at least 30 needed.

Tailwind Reliability ScoreWeak
54/ 100
Public reviews (3.8% 1–2★)50
Problem resolution & replies (53% · 10/19)+4
Industry practices (0/6)+0

Issue Rate

3.8%

19 of 500 reviews are 1–2★

5★
445
4★
32
3★
4
2★
9low
1★
10low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Bars / Restaurants — and Noble & Main Coffee Co.’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

17%

of negative reviews in Bars / Restaurants

This business: 0.2% of all reviews (1 of 500)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Examples where an issue happened — and how the business responded

Replied to 10 of 19 1–2★ reviews (53%)
TC

Tyler Clay

November 15, 2019Google
1/5

It wasn't busy and there were not any available seats in dining room, asked the barista if they had any lemon for my tea, she pauses then says "uh sorry we don't" *lemon sitting on counter beside her and pantry door open revealing a stack of lemons on shelf*

The business replied on Google · November 16, 2019

Tyler, thanks for your feedback on your visit. We’re so sorry to hear that you did not enjoy it. We do occasionally have lemons in stock that are used in our baked goods, but do not currently have a protocol in place for using those in drinks. That said we want to make every experience a great one so we will definitely take that in to consideration to try and have lemons or some form of lemon juice available for drinks when requested. We would love the chance to make it up to you and give you a better experience. If you would like to email us the rough time and date of your visit at hello@nobleandmain.com we would be happy to send you a coupon for a free drink of your choice. We hope you have a great weekend!

KM

Kiersten Munter

August 19, 2026Google
1/5

everyone working was very kind and prompt to both take and make my order. The Matcha was awful, it may as well have been sugar milk. I do not think that this is due to any barista mistake, the Matcha quality tastes and looks awful. My drink is barely green, very yellow. I got the Miss frizzle which is a blueberry cold foam matcha. After one sip, I recognize that it is the blueberry Tazo matcha bag, which is known for having low quality matcha, and an overwhelming amount of blueberry sugar granules mixed in. Ultimately, I could not even finish a quarter of my drink because it tasted like exorbitantly sweet milk, And I just wanted to taste a matcha alongside blueberry. Not just overwhelming artificial blueberry. I would be shocked if there were even three tea spoons of matcha in here. Secondly, the patio is very rundown. Instead of smooth pebbles, the ground is covered in jagged small rocks, making it look like a construction site, and there is only minimal shade to be offered. Finally, if you come here with the intention to study, don’t bother. There are so many children here, this is definitely one of those places you go to if you don’t really like the taste of coffee or the taste of tea And you’re a suburban mom taking Braielighnn and Carter out for lunch. Other than that it was genuinely terrible. Again, workers were amazing though!

The business replied on Google · August 19, 2026

Hi Kiersten, we really appreciate the honest feedback. We're so sorry to hear that you didn't enjoy your drink. The Ms. Frizzle is designed to be a sweeter drink - in fact one of the sweetest on our menu, so it may not be to everyone's taste. However, we do not use any Tazo products at Noble & Main. All of our matcha drinks are made with Jade Leaf brand organic matcha powder. Regarding the crowds, we aim to be a welcoming place for anyone. We do have a separate seating area next door in our roastery which is often quieter than the main shop space for getting work done. That said, different crowds come and go throughout the day - it's just the nature of a neighborhood coffee shop. It can be quite busy at times, but it certainly is not all of the time. We hope that you'll give us another chance to find a drink that you really love. The staff is always happy to help narrow down the menu, and we have a wide range of options from single-origin coffee pour-overs to indulgent frappés.

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Latest reviews

CH

Charnelle Hutson

September 19, 2026Google
5/5

No written review

SE

Sara Elliott

September 9, 2026Google
1/5

No written review

PE

Peter

August 24, 2026Google
4/5

Cool hangout!

See all 500 reviews

Reviews on platforms

  • Google4.8500 reviews1–2★: 19

Reliability

54/100Weak
Review base50 pts
Order scale+0 pts
Problem resolution+4 pts
Industry practices+0 pts
Noble & Main Coffee Co.
3.8%

of 500 reviews

Bars / Restaurants
11.7%
All businesses on Tailwind
7.9%
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https://nobleandmain.com
4/100
Noble & Main Coffee Co.Tailwind Score · Mixed

★ 4.8 · 500 public reviews analyzed · 3.8% 1–2★

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5★ Rating Calculator

4.8★ · 500 reviews

How many consecutive 5★ reviews Noble & Main Coffee Co. needs to reach its next rating target

Target rating:
5★ reviews needed (→ 4.9★)+501

One new 1★ review requires +19 five-star reviews to recover 4.8★.

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Noble & Main Coffee Co.'s rating and real issue rate?

Across 500 collected public reviews, Noble & Main Coffee Co. has an average rating of 4.8/5 and a 1–2★ complaint rate of 3.8% (19 of 500 reviews). For comparison, the industry average issue rate is 11.7%. Its Tailwind Reliability Score is 54/100.

What are the most common customer complaints about Noble & Main Coffee Co.?

Among 19 negative (1–2★) reviews for Noble & Main Coffee Co., the most frequent complaint categories are: Service or product quality (2 reviews, 0.4% of all reviews); Communication & customer support (1 reviews, 0.2% of all reviews).

Does Noble & Main Coffee Co. respond to negative reviews and complaints?

Noble & Main Coffee Co. has publicly replied to 10 out of 19 negative (1–2★) reviews (53% response rate).

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