New England Collision Center

5.0 of 5100 reviewsGoogle

5.0of 5

100 reviews · Google

Right now

July–September: 0 complaints in 20 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	4	0
February 2026	16	0
March 2026	10	0
April 2026	13	2
May 2026	15	0
June 2026	15	0
July 2026	5	0
August 2026	8	0
September 2026	7	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 2 of 73. Too few public reviews to compare with the usual level. Reviews in the last three months: 20, at least 30 needed. Latest review: October 12.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	4	0
February 2026	16	0
March 2026	10	0
April 2026	13	2
May 2026	15	0
June 2026	15	0
July 2026	5	0
August 2026	8	0
September 2026	7	0

usual level · 12 mo.now

Issue Rate

2.0%

2 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

1low

1★

1low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

Is this your business? Claim it to connect

Latest reviews

Only complaints See all 100 reviews

Lee Collins

October 12, 2026Google

5/5

super helpful and made the experience painless! did great work on my car!

Mizikkreyol774

October 8, 2026Google

5/5

No written review

Amy Bermar

October 8, 2026Google

5/5

Had substantial damage and these guys are great. Nice job, good communication and they care. A great local business and recommend without hesitation!

Roy Harpaz

October 7, 2026Google

5/5

Had to fix a broken Mirror. I shopped around and they gave the best price. It took one day for the part to arrive and one day to fix it. All went smoothly and professionally, no hick ups no surprises, all sensors, side camera etc' up and running as before. They were professional and efficient.

Samir Sell

October 5, 2026Google

5/5

No written review

Nick Kallenberg

October 2, 2026Google

5/5

No written review

See all 100 reviews