M

Motive Sports & Physical Therapy

5.0 of 5134 reviewsGoogle

motivesportspt.com

5.0of 5

134 reviews · Google

Right now

August–October: 0 complaints in 10 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	4	0
September 2025	5	0
October 2025	3	0
November 2025	4	0
December 2025	3	0
January 2026	2	0
February 2026	1	0
March 2026	2	0
April 2026	4	0
May 2026	8	0
June 2026	9	0
July 2026	6	0
August 2026	6	0
September 2026	4	0
October 2026	0	0

Too few public reviews to compare with the usual level. Reviews in the last three months: 10, at least 30 needed. Reviews in the year before: 51, at least 60 needed.

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	4	0
September 2025	5	0
October 2025	3	0
November 2025	4	0
December 2025	3	0
January 2026	2	0
February 2026	1	0
March 2026	2	0
April 2026	4	0
May 2026	8	0
June 2026	9	0
July 2026	6	0
August 2026	6	0
September 2026	4	0
October 2026	0	0

usual level · 12 mo.now

Tailwind Reliability ScoreAverage

60/ 100

Public reviews (0.7% 1–2★)57

Problem resolution & replies (100% · 1/1)+3

Industry practices (0/6)+0

Issue Rate

0.7%

1 of 134 reviews are 1–2★

5★

133

4★

0

3★

0

2★

1low

1★

0low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Healthcare — and Motive Sports & Physical Therapy’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

Mentioned in this business’s reviews

This business: 0.0% of all reviews (0 of 134)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Lateness or rescheduling

Mentioned in this business’s reviews

This business: 0.0% of all reviews (0 of 134)

How do you handle situations when a specialist is running late or an order needs to be rescheduled?

No official response from the business yet.

Damaged items or surfaces

Mentioned in this business’s reviews

This business: 0.0% of all reviews (0 of 134)

How do you handle claims if an item or property gets damaged during service or delivery?

No official response from the business yet.

Unexpected charges or price changes

Mentioned in this business’s reviews

This business: 0.0% of all reviews (0 of 134)

When can the final price differ from the initial quote, and how do you resolve billing disputes?

No official response from the business yet.

Service or product quality

Mentioned in this business’s reviews

This business: 0.0% of all reviews (0 of 134)

What do you do when a customer isn’t satisfied with the quality of your service or product?

No official response from the business yet.

No-show or last-minute cancellation

Mentioned in this business’s reviews

This business: 0.0% of all reviews (0 of 134)

What happens if the assigned specialist cancels at the last minute or fails to arrive?

No official response from the business yet.

Social & Web Discussions

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Discussions about Motive Sports & Physical Therapy on social media

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Latest reviews

Only complaints See all 134 reviews

AC

Ana Collins

September 22, 2026Google

5/5

Kristen is the best, very knowledgeable and professional. I highly recommend Motive!

RL

Renee Langmuir

September 22, 2026Google

5/5

My skilled PT moved me from being unable to walk without pain to someone similar to my former very fit self in three sessions.

KD

Kathy Dye

September 11, 2026Google

5/5

Motive is the place to come if you need physical therapy! Dedicated, knowledgeable, compassionate and caring from start to finish. Kristen is absolutely amazing! I am back to walking again - totally pain free! Totally personalized care where the you are treated as a person not a number!

NM

Noah Mendelsohn

September 3, 2026Google

5/5

I’ve had a great experience here! From the Patient Services Motivators at the front desk to the Physical Therapists, the entire staff has been friendly, welcoming, and genuinely caring. Everyone has made me feel comfortable and supported throughout the process. It’s been a great experience on my road to healing, and I would highly recommend Motive Sports & Physical Therapy!

The business replied on Google · September 4, 2026

Thank you for the great review, Noah!

CM

cathy mcdougall

August 26, 2026Google

5/5

My therapist, Shayne was really great! He knew I was anxious to get back to my previous strength, so continually challenged me, but at the same time planned my sessions and homework in a way that made sure I was healing safely inappropriately. Cathy at the desk was so helpful. Definitely recommend this place!

The business replied on Google · September 4, 2026

Thank you for the review, Cathy!

AP

Angela Porter

August 22, 2026Google

5/5

We have had such a great experience with Motiv, and especially with Shane! He has helped my daughter through three different injuries, and we couldn’t be happier with the care she received. Shane is knowledgeable, smart, sport-savvy, and has a great personality. He really understands athletes and seems to have a great instinct for knowing what each patient needs. His technique is excellent, and you can tell he really cares about doing things the right way. We are so grateful for everything that Shane and the great office staff done for her and would absolutely recommend MOTIV to other athletes and families!

The business replied on Google · September 4, 2026

Thank you for the great review, Angela! We are glad to hear of your daughter's positive experiences!

See all 134 reviews

Reviews on platforms

Google5.0134 reviews1–2★: 1

Reliability

60/100Average

Review base57 pts

Order scale+0 pts

Problem resolution+3 pts

Industry practices+0 pts

Motive Sports & Physical Therapy

0.7%

of 134 reviews

Healthcare

2.3%

All businesses on Tailwind

7.9%

Website Embed & Trust Badge

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https://motivesportspt.com

1/100

Motive Sports & Physical TherapyTailwind Score · Mixed

★ 5.0 · 134 public reviews analyzed · 0.7% 1–2★

Ask AI about this businessChatGPT · Claude · Perplexity

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5★ Rating Calculator

5.0★ · 134 reviews

How many consecutive 5★ reviews Motive Sports & Physical Therapy needs to reach its next rating target

5★ reviews needed (→ 4.9★)Target reached

Get free 5★ review QR →Full calculator

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Motive Sports & Physical Therapy's rating and real issue rate?

Across 134 collected public reviews, Motive Sports & Physical Therapy has an average rating of 5.0/5 and a 1–2★ complaint rate of 0.7% (1 of 134 reviews). For comparison, the industry average issue rate is 2.3%. Its Tailwind Reliability Score is 60/100.

Does Motive Sports & Physical Therapy respond to negative reviews and complaints?

Motive Sports & Physical Therapy has publicly replied to 1 out of 1 negative (1–2★) reviews (100% response rate).

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