M

McDonald's

3.6 of 55 reviewsGoogle
mcdonalds.com

Right now

August–October: 1 complaint in 5 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
August 202500
September 202500
October 202500
November 202500
December 202500
January 202600
February 202600
March 202600
April 202600
May 202600
June 202600
July 202600
August 202600
September 202620
October 202631

Too few public reviews to compare with the usual level. Reviews in the last three months: 5, at least 30 needed. Reviews in the year before: 0, at least 60 needed. Months with reviews in the year before: 0, at least 6 needed.

Issue Rate

20.0%

1 of 5 reviews are 1–2★

5★
4
4★
0
3★
0
2★
0low
1★
1low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Bars / Restaurants — and McDonald's’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

17%

of negative reviews in Bars / Restaurants

This business: 0.0% of all reviews (0 of 5)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Examples where an issue happened — and how the business responded

Replied to 1 of 1 1–2★ reviews (100%)
PG

Paradise Gems Event

October 19, 2026Google
1/5

If you want a correct order or an order at all don’t go here. Ok So I’ve been driving since 3am it’s 7am. I stopped for breakfast, manners are a petpieve of mine you never know the day someone is having or who you’re even speaking to. I speak beginner/broken formal Spanish the clerk speaks broken English. I know enough to say good morning, how are you and which order I would like. Quiero numero dos per favor, she then kept asking me in Spanish and English if I wanted pancakes. So she either pretended not to speak English even though she was speaking it or she’s new and didn’t know how to do her job. I repeated myself two more times in both languages and then she said to pull up to window number 2. I pulled up and asked in English for my order she said “yo no say” so I repeated in Spanish. She said “No, sorry”, I don’t know this woman and she seemed genuinely confused. So I said thats ok I appreciate you gracias por su ayudas, have a good morning and drove off. She was a young woman maybe in her twenties with lashes longer than fingernails. I hope she gets it together, I’m still learning. I’m a woman of color so I’m not sure where her mind was.

The business replied on Google · October 19, 2026

Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share additional details so that we can look into this for you. From the McDonald’s Customer Care Team

Social & Web Discussions
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Discussions about McDonald's on social media

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Latest reviews

PG

Paradise Gems Event

October 19, 2026Google
1/5

If you want a correct order or an order at all don’t go here. Ok So I’ve been driving since 3am it’s 7am. I stopped for breakfast, manners are a petpieve of mine you never know the day someone is having or who you’re even speaking to. I speak beginner/broken formal Spanish the clerk speaks broken English. I know enough to say good morning, how are you and which order I would like. Quiero numero dos per favor, she then kept asking me in Spanish and English if I wanted pancakes. So she either pretended not to speak English even though she was speaking it or she’s new and didn’t know how to do her job. I repeated myself two more times in both languages and then she said to pull up to window number 2. I pulled up and asked in English for my order she said “yo no say” so I repeated in Spanish. She said “No, sorry”, I don’t know this woman and she seemed genuinely confused. So I said thats ok I appreciate you gracias por su ayudas, have a good morning and drove off. She was a young woman maybe in her twenties with lashes longer than fingernails. I hope she gets it together, I’m still learning. I’m a woman of color so I’m not sure where her mind was.

The business replied on Google · October 19, 2026

Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share additional details so that we can look into this for you. From the McDonald’s Customer Care Team

MT

Marlene Torres

October 9, 2026Google
5/5

No written review

See all 5 reviews

Reviews on platforms

  • Google3.65 reviews1–2★: 1

Reliability

A grade needs at least 20 reviews.

McDonald's
20.0%

of 5 reviews

Bars / Restaurants
11.7%
All businesses on Tailwind
7.9%
Website Embed & Trust Badge

Embed the Tailwind Reliability Score widget for McDonald's on your website

Show visitors the order count reported by the business, the share of 1–2★ reviews among collected reviews, and the Tailwind Reliability Score — with the same denominators as on this page.

https://mcdonalds.com
3.6★
McDonald'sAverage rating in collected reviews

5 collected public reviews · 1–2★: 20.0% (1 of 5 collected reviews)

Collected reviews with dates
<!-- Tailwind Reliability Score widget -->
<div data-tailwind-widget="mcdonalds-com-7" data-layout="score-ai" data-theme="light" data-lang="en"></div>
<script async src="https://tailwind.reviews/embed/widget.js"></script>

5★ Rating Calculator

3.6★ · 5 reviews

How many consecutive 5★ reviews McDonald's needs to reach its next rating target

Target rating:
5★ reviews needed (→ 3.7★)+1

One new 1★ review requires +2 five-star reviews to recover 3.6★.

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is McDonald's's rating and real issue rate?

Across 5 collected public reviews, McDonald's has an average rating of 3.6/5 and a 1–2★ complaint rate of 20.0% (1 of 5 reviews). For comparison, the industry average issue rate is 11.7%.

What are the most common customer complaints about McDonald's?

Among 1 negative (1–2★) reviews for McDonald's, the most frequent complaint categories are: Damaged items or surfaces (1 of 5 collected reviews, 20%).

Does McDonald's respond to negative reviews and complaints?

McDonald's has publicly replied to 1 out of 1 negative (1–2★) reviews (100% response rate).

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