August–October: 4 complaints in 9 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| August 2025 | 2 | 0 |
| September 2025 | 2 | 1 |
| October 2025 | 6 | 1 |
| November 2025 | 1 | 0 |
| December 2025 | 7 | 3 |
| January 2026 | 7 | 2 |
| February 2026 | 3 | 0 |
| March 2026 | 5 | 1 |
| April 2026 | 5 | 3 |
| May 2026 | 2 | 2 |
| June 2026 | 10 | 5 |
| July 2026 | 10 | 4 |
| August 2026 | 7 | 3 |
| September 2026 | 2 | 1 |
| October 2026 | 0 | 0 |
Too few public reviews to compare with the usual level. Reviews in the last three months: 9, at least 30 needed.
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| August 2025 | 2 | 0 |
| September 2025 | 2 | 1 |
| October 2025 | 6 | 1 |
| November 2025 | 1 | 0 |
| December 2025 | 7 | 3 |
| January 2026 | 7 | 2 |
| February 2026 | 3 | 0 |
| March 2026 | 5 | 1 |
| April 2026 | 5 | 3 |
| May 2026 | 2 | 2 |
| June 2026 | 10 | 5 |
| July 2026 | 10 | 4 |
| August 2026 | 7 | 3 |
| September 2026 | 2 | 1 |
| October 2026 | 0 | 0 |
30.0%
150 of 500 reviews are 1–2★
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectFixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
of negative reviews in Bars / Restaurants
How can a customer reach a person who can resolve an issue, and how quickly do you respond?
Mahdi Jafar
September 5, 2026GoogleI ordered 6 chickens and they gave me 5. The lady who took the order was very rude and inappropriate towards me.
The business replied on Google · September 5, 2026
Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share details with our Customer Care team so we can help. From the McDonald’s Customer Care Team
Isabella Salazar
August 17, 2026GoogleI’ve never had such a hard time at a mcdonald’s other than this location. they can’t get to seem anything right, i asked for a “plain mcchicken” they gave me a mccrispy. when i told them i didn’t want it, i wanted a plain mcchicken they gave me 2 regular NOT PLAIN mcchickens. do better.
The business replied on Google · August 17, 2026
Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback) with additional details so that we can help resolve your issue. From the McDonald’s Customer Care Team
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Mahdi Jafar
September 5, 2026GoogleI ordered 6 chickens and they gave me 5. The lady who took the order was very rude and inappropriate towards me.
The business replied on Google · September 5, 2026
Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share details with our Customer Care team so we can help. From the McDonald’s Customer Care Team
Vanessa
September 4, 2026GoogleNo written review
karen
August 26, 2026GoogleI go every single morning to get breakfast and have the sweetest people helping me. Love the morning crew... Great customer service. EXCEPT for the drive thru window!! The window closes on it's own now.... The people can only handle your order with one hand... Great job....tie one hand behind their backs McDonalds, now the drinks spill and the bags rip because they have to use the other hand to hold open the window.... Not to mention it shuts when you're trying to talk to them... It's incredibly rude.... Afternoon workers are lazy and crappy attitudes.... A lot of eye rolling coming out of them.... But, mornings, Bravo!!!
of 500 reviews
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★ 3.5 · 500 public reviews analyzed · 30% 1–2★
<!-- Tailwind Reputation Widget -->
<div data-tailwind-widget="mcdonalds-com-6" data-layout="score-ai" data-theme="light" data-lang="en"></div>
<script async src="https://tailwind.reviews/embed/widget.js"></script>How many consecutive 5★ reviews McDonald's needs to reach its next rating target
One new 1★ review requires +2 five-star reviews to recover 3.5★.
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
Across 500 collected public reviews, McDonald's has an average rating of 3.5/5 and a 1–2★ complaint rate of 30.0% (150 of 500 reviews). For comparison, the industry average issue rate is 11.7%. Its Tailwind Reliability Score is 25/100.
Among 150 negative (1–2★) reviews for McDonald's, the most frequent complaint categories are: Communication & customer support (24 reviews, 4.8% of all reviews); Lateness or rescheduling (12 reviews, 2.4% of all reviews); Service or product quality (4 reviews, 0.8% of all reviews).
McDonald's has publicly replied to 17 out of 150 negative (1–2★) reviews (11% response rate).
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