M

Auto

Max Automotive

4.8 of 5100 reviewsGoogle
maxautoaz.com

Right now

July–September: 1 complaint in 3 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
July 202510
August 202540
September 202540
October 202510
November 202530
December 202520
January 202610
February 202610
March 202610
April 202600
May 202630
June 202640
July 202610
August 202610
September 202611

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 25. Too few public reviews to compare with the usual level. Reviews in the last three months: 3, at least 30 needed. Reviews in the year before: 25, at least 60 needed. Latest review: October 9.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Issue Rate

3.0%

3 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★
93
4★
3
3★
1
2★
0low
1★
3low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

SO

Sheldon Orange

October 9, 2026Google
5/5

A coworker told me about Max Auto repair & how they they did a great job repairing his car and treated him well so when my A/C went out & started leaking a little antifreeze on my 2007 Nisan Xterra, I took it to Max's. What I thought was going to take hours and a lot of money only took 1hr 45 minutes & only $300 for the repair, fully charged A/C system & great customer care! I would HIGHLY recommend Max Automotive to anyone & I will be taking all of my repairs to them.

JS

James Spielman

September 30, 2026Google
1/5

Very disappointing experience with Max Automotive I brought my vehicle (2016 V6 Mustang) to Max Automotive on 9/30/26 to have the thermostat replaced. When I arrived, I was told there was coolant everywhere, that it would need to be cleaned up, and that they would need to take a look at it. I simply asked how much that additional work would cost. Instead of giving me an estimate or even offering to inspect the vehicle, I was told, “We’re not going to do this. There are many automotive places you can take it to.” That response was extremely disappointing and a complete waste of my time. I brought my vehicle to an automotive repair shop expecting them to diagnose the issue, explain what needed to be done, and provide an estimate so I could make an informed decision. If Max Automotive wasn't willing or able to handle the situation, they could have simply said so when I initially scheduled the appointment rather than having me bring the vehicle in. I understand that not every repair shop can or wants to take on every job, but dismissing a customer after they have made the trip to the shop and refusing to even provide an estimate is poor customer service. I would not recommend Max Automotive based on this experience.

The business replied on Google · October 5, 2026

DC

Danielle Campbell

August 17, 2026Google
5/5

Another great experience at Max Auto. Excellent service and communication. I have an older vehicle which can bring some challenges but they always get her fixed. HIGHLY RECOMMEND!!!!

See all 100 reviews

Common problems in Auto — and Max Automotive’s numbers

Communication & customer support

Mentioned in this business’s reviews

Reviews on platforms

  • Google4.8100 reviews1–2★: 3

Reliability

B+

Share of 1–2★ reviews over all time. Lower is better.

Max Automotive
3.0%

of 100 reviews

Auto
7.6%
All businesses on Tailwind
7.9%

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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