Kaizen Collision Center - Riverside West

From start to finish I couldn’t be happier with the service provided by this company. The representative Jessica was very polite, patient, and. Professional. They ensured and went out of their way to make sure my vehicle was completed. Thank you for your service.

Excellent in all regards

Based on my experience, they tell you an estimate, you would like to hear, but once you're there, they change the estimate to a higher price. Details of my experience: When I went for an estimation on Wednesday (09/16), I was not in a rush and Kaizen was not busy. So, the estimator came out to the vehicle, inspected the repair job, and gave a range of $100-$150 to fix my vehicle's door latch. I made an appointment, because it seemed like a fair price. Today (09/30/26), the work was completed and they gave me a new price of around $190. On the paperwork, I signed it stated that this was an ESTIMATE TOTAL. So, I'm thinking that this is the highest range possible but it could still be within $100-$150 because I was working with the same estimator. Once the work was done, they still charged me, $194 (which included a 3% charge for using a debit card). Now you might think that it's acceptable but it's not. The estimate quote given when the estimator looked at the repair job was $100-$150. Best business practices understand that 10% above is the highest price to charge a customer. So, I should not have been charged higher than $165. They argue that it was the standard price on the computer. Since there's a the standard price based on the vehicle, then the estimator should have looked up the cost on Wednesday (09/16). The job looks decent, yes the latch is repaired but there was not a courtesy rinse off. (My vehicle's door was unable to close due to the latch, so I haven't been able to wash it without water trinkling inside.) I'm glad it's done. However, I believe the estimators need to learn how to estimate a price within a better price range.