July–September: 0 complaints in 2 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 1 | 0 |
| October 2025 | 1 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 1 | 0 |
| February 2026 | 1 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 2 | 0 |
| May 2026 | 1 | 0 |
| June 2026 | 1 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 1 | 0 |
| September 2026 | 1 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 8. Too few public reviews to compare with the usual level. Reviews in the last three months: 2, at least 30 needed. Reviews in the year before: 8, at least 60 needed. Latest review: October 13.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 1 | 0 |
| October 2025 | 1 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 1 | 0 |
| February 2026 | 1 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 2 | 0 |
| May 2026 | 1 | 0 |
| June 2026 | 1 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 1 | 0 |
| September 2026 | 1 | 0 |
9.8%
9 of 92 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectJoshua Murr
October 13, 2026GoogleJC is very friendly and did a great job on my Toyota Camry. Will definitely recommend others. Very friendly staff as well and very clean restrooms, you don't see this when it comes to Auto Repair Shops 🙂
The business replied on Google · October 14, 2026
Freddie Dewsfreddie
September 25, 2026GoogleAwesome quality work… I have come here a few times and referred family members
The business replied on Google · September 25, 2026
Ddymondnair R
August 15, 2026GoogleMy whole front shock system went out on my Audi A8L.. I literally called all over town getting price quotes and read reviews. After reading the reviews about JC Automotivel!!! I DON’T KNOW WHERE TO START!!! THE WHOLE STAFF TOP TIER!! The owner MR. JC WHEN I SAY GOD BLESS HIM!!! The way MR. JC explained the process to me and the price for repair. THERE’S NOT ENOUGH WORDS I CAN SAY EXPLAIN HOW MUCH I APPRECIATE HIM!! ❤️❤️❤️❤️ MY CAR WAS DROPPED OFF THURSDAY AFTERNOON AND MY CAR IS READY NOW!! My car is driving better before!!! JC AUTOMOTIVE has a new client for life!!! THANK YOU ALL MS.AUDI A8L
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 92 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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