I

Insomnia Cookies

4.0 of 55 reviewsGoogle

Babylon

insomniacookies.com

4.0of 5

5 reviews · Google

Right now

August–October: 2 complaints in 3 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	0	0
March 2026	0	0
April 2026	0	0
May 2026	0	0
June 2026	0	0
July 2026	0	0
August 2026	0	0
September 2026	0	0
October 2026	3	2

Too few public reviews to compare with the usual level. Reviews in the last three months: 3, at least 30 needed. Reviews in the year before: 0, at least 60 needed. Months with reviews in the year before: 0, at least 6 needed.

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	0	0
March 2026	0	0
April 2026	0	0
May 2026	0	0
June 2026	0	0
July 2026	0	0
August 2026	0	0
September 2026	0	0
October 2026	3	2

usual level · 12 mo.now

Issue Rate

60.0%

3 of 5 reviews are 1–2★

5★

2

4★

0

3★

0

2★

1low

1★

2low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

Is this your business? Claim it to connect

Common problems in Bars / Restaurants — and Insomnia Cookies’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

17%

of negative reviews in Bars / Restaurants

This business: 0.0% of all reviews (0 of 5)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Lateness or rescheduling

9%

of negative reviews in Bars / Restaurants

This business: 0.0% of all reviews (0 of 5)

How do you handle situations when a specialist is running late or an order needs to be rescheduled?

No official response from the business yet.

Service or product quality

4%

of negative reviews in Bars / Restaurants

This business: 0.0% of all reviews (0 of 5)

What do you do when a customer isn’t satisfied with the quality of your service or product?

No official response from the business yet.

Damaged items or surfaces

2%

of negative reviews in Bars / Restaurants

This business: 0.0% of all reviews (0 of 5)

How do you handle claims if an item or property gets damaged during service or delivery?

No official response from the business yet.

Unexpected charges or price changes

2%

of negative reviews in Bars / Restaurants

This business: 0.0% of all reviews (0 of 5)

When can the final price differ from the initial quote, and how do you resolve billing disputes?

No official response from the business yet.

No-show or last-minute cancellation

0%

of negative reviews in Bars / Restaurants

This business: 0.0% of all reviews (0 of 5)

What happens if the assigned specialist cancels at the last minute or fails to arrive?

No official response from the business yet.

Social & Web Discussions

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Discussions about Insomnia Cookies on social media

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Latest reviews

Only complaints See all 5 reviews

SA

Sayvilleferry

November 5, 2026Google

5/5

I had the most pleasant experience with this gentleman! And the cookies were amazing! I forgot the gentleman’s name, but he was white with blue eyes and he just brighten my day. He even gave me a free cookie because it was my first time.. Now I see a lot of these reviews here and it’s honestly very disappointing as a business owner myself I find it hard to believe such things were said all the employees at this establishment are very welcoming and joyful. I will definitely be back.. -Jodie

NA

Nathan

November 5, 2026Google

2/5

Way overpriced and they skimped on the portions! I ordered a pint of ice cream and the thing was half filled and the cookies were a lot smaller than I was lead to believe. It was $44 worth of "meh"

AK

Ammar Khan

October 30, 2026Google

1/5

Google says 3 a.m. I got here at 2:40 a.m. and they were closed. Very disappointed. Drive around 40 minutes round trip for this.

RM

Ren M

October 27, 2026Google

5/5

10 out of 10 place best cookies ever. Worker was super nice. They're even kind in the late hours

EG

Emely Guardado

October 26, 2026Google

1/5

No written review

See all 5 reviews

Reviews on platforms

Google4.05 reviews1–2★: 3

Reliability

A grade needs at least 20 reviews.

Insomnia Cookies

60.0%

of 5 reviews

Bars / Restaurants

11.7%

All businesses on Tailwind

7.9%

Website Embed & Trust Badge

Embed the Tailwind Reliability Score widget for Insomnia Cookies on your website

Show visitors the order count reported by the business, the share of 1–2★ reviews among collected reviews, and the Tailwind Reliability Score — with the same denominators as on this page.

https://insomniacookies.com

4.0★

Insomnia CookiesAverage rating in collected reviews

5 collected public reviews · 1–2★: 60.0% (3 of 5 collected reviews)

Collected reviews with dates

<!-- Tailwind Reliability Score widget -->
<div data-tailwind-widget="insomniacookies-com-2" data-layout="score-ai" data-theme="light" data-lang="en"></div>
<script async src="https://tailwind.reviews/embed/widget.js"></script>

5★ Rating Calculator

4.0★ · 5 reviews

How many consecutive 5★ reviews Insomnia Cookies needs to reach its next rating target

Target rating:

5★ reviews needed (→ 4.1★)+1

One new 1★ review requires +3 five-star reviews to recover 4.0★.

Get free 5★ review QR →Full calculator

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Insomnia Cookies's rating and real issue rate?

Across 5 collected public reviews, Insomnia Cookies has an average rating of 4.0/5 and a 1–2★ complaint rate of 60.0% (3 of 5 reviews). For comparison, the industry average issue rate is 11.7%.

Does Insomnia Cookies respond to negative reviews and complaints?

Insomnia Cookies has publicly replied to 0 out of 3 negative (1–2★) reviews (0% response rate).

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No clear change

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