Imperial Auto Body Of Bethesda

4.9 of 5100 reviewsGoogle

4.9of 5

100 reviews · Google

Right now

July–September: 0 complaints in 5 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	1	0
August 2025	6	0
September 2025	0	0
October 2025	1	0
November 2025	5	0
December 2025	2	0
January 2026	0	0
February 2026	1	0
March 2026	1	0
April 2026	3	0
May 2026	2	0
June 2026	2	0
July 2026	3	0
August 2026	1	0
September 2026	1	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 24. Too few public reviews to compare with the usual level. Reviews in the last three months: 5, at least 30 needed. Reviews in the year before: 24, at least 60 needed. Latest review: October 12.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	1	0
August 2025	6	0
September 2025	0	0
October 2025	1	0
November 2025	5	0
December 2025	2	0
January 2026	0	0
February 2026	1	0
March 2026	1	0
April 2026	3	0
May 2026	2	0
June 2026	2	0
July 2026	3	0
August 2026	1	0
September 2026	1	0

usual level · 12 mo.now

Issue Rate

2.0%

2 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

0low

1★

2low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

Is this your business? Claim it to connect

Latest reviews

Only complaints See all 100 reviews

Laryssa Kundanmal

October 12, 2026Google

5/5

Karl was a pleasure to work with! I got the car back today and the body work was exceptional. Highly recommend IAB.

The business replied on Google · October 13, 2026

Vicki Finkelstein

September 4, 2026Google

5/5

The experience could not have been better. After our car was sideswiped by an 18-wheeler, we were concerned about the difficulty of restoring it well. From dealing with our insurance company adjuster, to dealing with the car rental company on our behalf, to dealing with us and our car, Karl was efficient, friendly, helpful, and made the process truly easy and seamless. The quality of the work appears to be excellent, and their pricing was reasonable. Even our insurance adjuster commented that they were easy to work with. I hope I don't need their autobody repair services again anytime soon, but if I do, I would go out of my way to use them again.

The business replied on Google · September 5, 2026

Lawrence

August 29, 2026Google

5/5

I worked with their Bethesda MD office and was very pleased. Quality of work is excellent and Karl kept me informed throughout the process. Most importantly, they are a very effective advocate on your behalf when dealing with insurance companies.

The business replied on Google · August 29, 2026

Suzanne Fine

July 18, 2026Google

5/5

Very happy with my bumper replacement. They did a nice job and stuck to the estimate that I was provided ahead of time. The location to pick up and drop off in downtown Bethesda was also very convenient. Karl was helpful and kept me updated during the week they had my car for the repairs. I recommend them, and will definitely come back in the future.

The business replied on Google · July 20, 2026

Jo Ann

July 17, 2026Google

5/5

Karl was very responsive and communicative

The business replied on Google · July 20, 2026

Gabriel

July 2, 2026Google

5/5

I chose Imperial Auto Body in Bethesda based on their reviews, and it was absolutely the right call. Karl provided excellent, personable service from start to finish. My car was repaired beautifully, and they even detailed it before returning it to me, a nice touch I didn't expect. They also work seamlessly with Enterprise car rental, so I was able to drop off my rental car right on site, which made the whole process incredibly convenient. On top of that, their repairs are guaranteed for the lifetime of ownership, as long as you're the original owner at the time of the repair. Highly recommend this shop. They really deserve the recognition!

The business replied on Google · July 6, 2026

See all 100 reviews