100 reviews · Google
July–September: 0 complaints in 81 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 4 | 0 |
| June 2026 | 13 | 1 |
| July 2026 | 32 | 0 |
| August 2026 | 43 | 0 |
| September 2026 | 6 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 17. Too few public reviews to compare with the usual level. Reviews in the year before: 17, at least 60 needed. Months with reviews in the year before: 2, at least 6 needed. Latest review: October 15.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 4 | 0 |
| June 2026 | 13 | 1 |
| July 2026 | 32 | 0 |
| August 2026 | 43 | 0 |
| September 2026 | 6 | 0 |
1.0%
1 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLeslie Proudfit
October 15, 2026GoogleStaff were friendly and helpful, the manager went out of his way to make sure I got my tires the same day. When the tires that were originally were quoted weren't in stock, the manager found similar tires and gave me a deal to make them the same price as the original ones. Great service, highly recommend.
The business replied on Google · October 15, 2026
R Quezada
October 5, 2026GoogleNo written review
The business replied on Google · October 5, 2026
Hannah Brooks
September 29, 2026GoogleVery fast, friendly and knowledgeable. Service was professional and completed quicker than I expected. Went in for a flat and was done in less than 45 min.
The business replied on Google · September 29, 2026
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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