C

Auto

City Tire & Service

4.6 of 5100 reviewsGoogle

Right now

July–September: 1 complaint in 5 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
July 202510
August 202541
September 202520
October 202520
November 202520
December 202540
January 202660
February 202630
March 202632
April 202611
May 202620
June 202621
July 202620
August 202611
September 202620

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 5 of 32. Too few public reviews to compare with the usual level. Reviews in the last three months: 5, at least 30 needed. Reviews in the year before: 32, at least 60 needed. Latest review: September 28.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Issue Rate

12.0%

12 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★
84
4★
2
3★
2
2★
2low
1★
10low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

SL

Sunghoon Lee

September 28, 2026Google
5/5

No written review

HA

hal

September 10, 2026Google
5/5

The only mechanic and tire shop I can trust!! They will address all your concerns and make sure you’re taken care of! As a woman, it’s really easy to be taken advantage of when it comes to mechanic services, but City Tire and Service on beltline are honest people. 10/10

TT

Thi Tuyen Chau

August 30, 2026Google
1/5

I’ve brought both of my cars here for maintenance and oil changes. Unfortunately, I’ve noticed that after the service, there were missing screws on my cars—sometimes around the tires and sometimes underneath the car. I’m not writing this review just to complain the shop. I’m writing it because I really hope they can improve this issue and hope the mechanic be more careful when working on customers’ vehicles. I feel like they too rush to finish the service and too careless to do the service. Maybe one or two missing screws don’t seem like a big deal, but they could potentially become a serious safety issue. What if something comes loose while driving on the highway? That could cause an accident. I hope the staff and management will take this seriously and make sure to properly inspect every vehicle before returning it to the customer. I just want them to be more careful because customer safety should always come first.

See all 100 reviews

Common problems in Auto — and City Tire & Service’s numbers

Communication & customer support

Mentioned in this business’s reviews

Reviews on platforms

  • Google4.6100 reviews1–2★: 12

Reliability

Average

Share of 1–2★ reviews over all time. Lower is better.

City Tire & Service
12.0%

of 100 reviews

Auto
7.6%
All businesses on Tailwind
7.9%

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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