Chipotle

My experience with Chipotle was terrible. I placed an order and clearly specified what I wanted, but the food I received was not what I ordered. Many of the ingredients I requested were missing, and to make matters worse, the food they sent looked absolutely unappetizing. It's unacceptable for a restaurant to send out an order in this condition. If I could give them less than one star, I absolutely would. Very disappointing experience. I would not recommend this location.

We went last night around 5:30 PM. When we arrived, there were only four people ahead of us, but it still took about 25 minutes to get through the line. There was only one person working the line while another employee stood at the register. As we waited, the line continued to grow until it was wrapped around the inside of the restaurant and out the door. Despite this, there was still only one person handling the line. It appeared there were two employees working on online orders in the back. Maybe consider pausing online orders during busy periods if you don’t have enough staff to keep up with in-person customers. There was also another employee, presumably a cook, walking around wiping counters while watching customers come in and the line continue to grow. On top of the wait, the portions were very small, and employees were scraping what was left at the bottom of the containers to fill our orders. The parking lot was also concerning, with about 10 kids riding e-bikes and doing wheelies throughout the lot as it was getting dark. FishHawk really lacks food options, and I would hate to see another restaurant struggle or fail so soon after opening. management needs to step in, staffing needs to improve, and the overall customer experience needs some attention.

Decided to test the waters with a kid’s meal on a Sunday morning due to the poor reviews. I have no complaints. Tried the new brisket. Not my favorite meat, which is why I only gave four stars. It was cooked and portioned fine, but I like other Chipotle meats over it. My kid’s chips were not stale. It took the lady at the window a while to acknowledge me, but I saw her making someone else’s order, so it’s fine. I did not mark anything for the atmosphere because I went through the Chipotlane so I did not see the inside. This place is across the street from a middle school and high school, so they will continue to get business.