P

Bars / Restaurants

Peruvian charcoal chicken & grill

4.8 of 5104 reviewsGoogle
charcoalckn.com

Right now

August–October: 1 complaint in 19 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
August 202500
September 202500
October 202500
November 202500
December 202500
January 202600
February 202600
March 202600
April 202620
May 2026471
June 2026241
July 2026120
August 2026110
September 202681
October 202600

Too few public reviews to compare with the usual level. Reviews in the last three months: 19, at least 30 needed. Months with reviews in the year before: 4, at least 6 needed.

Tailwind Reliability ScoreAverage
55/ 100
Public reviews (2.9% 1–2★)52
Problem resolution & replies (100% · 3/3)+3
Industry practices (0/6)+0

Issue Rate

2.9%

3 of 104 reviews are 1–2★

5★
91
4★
7
3★
3
2★
2low
1★
1low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Bars / Restaurants — and Peruvian charcoal chicken & grill’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

17%

of negative reviews in Bars / Restaurants

This business: 0.0% of all reviews (0 of 104)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Examples where an issue happened — and how the business responded

Replied to 3 of 3 1–2★ reviews (100%)
KK

K K

June 30, 2026Google
1/5

I ordered the fish and the man who was nice asked if I’d wanted a whole or a half. I ordered a whole fish ordered it crispy with white rice and Black beans and plantain. When I came back to my dismay there was a yellow sauce with a bunch of veggies on it. The other guy asked me if I wanted him to remove the VEGGIES…he downplayed the sauce. It was insulting. I could remove the veggies myself. They did not volunteer to remake the item and said “that’s just the way it comes. Next time ask for it plain.” Next time I won’t come back they were extremely condescending and I spent over $20.00 for a fish that was as empty as the soul of our government. More bones than a cemetery. May Allah give you dreams of common sense. I didn’t want to argue. I took the food and left. The sauce tasted like nothing and made the entire fish soggy for no reason. They probably were trying to cover up the skinny fish.

The business replied on Google · July 10, 2026

Hi KK, we appreciate your feedback. However, we want to clarify that our dishes are prepared following specific, established recipes, which include the sauce and vegetables you mentioned. Our staff simply explained the standard presentation of the dish and offered a quick solution by volunteering to help remove the toppings. We take pride in our service and food quality, and while we are sorry the dish wasn't to your taste, we stand by our team's polite efforts to handle the situation.

JG

Juniett Gonzalez

May 18, 2026Google
2/5

When you see “Peruvian chicken” you expect a specific taste. I trusted the positive reviews and went in, but I must say it was very disappointing. I got the bowl excited for that Peruvian chicken taste, but it was so bad. It tastes like nothing. The white rice is kinda mushy, and the black beans taste like they poured a can of beans straight into a pot, heated it up, and served it. It feels like whoever runs this place has never had Peruvian chicken, or tried what they’re serving. Also, smells funny inside. Like mothballs? Register girl was nice!

The business replied on Google · May 18, 2026

Hi Juniett, thank you for your review. However, we would like to respectfully inform you that the information you provided does not align with the actual situation at our shop. Our food is prepared daily using entirely fresh ingredients, and we are extremely meticulous regarding cleanliness. We feel that your review may have been submitted due to a misunderstanding or some other reason. We request that you speak with us directly regarding your experience so that we can verify the facts.

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Latest reviews

MA

Mohammed Alibrahim

September 18, 2026Google
5/5

Great hospitality warm welcoming staff Amazing authentic food as well as the atmosphere open late to🤙🏽

The business replied on Google · September 18, 2026

Thank you so much 😊

5★ Post Card
CC

Cathy Crusor

September 11, 2026Google
5/5

No written review

The business replied on Google · September 11, 2026

Thank you

MM

Malkiya Mosley

September 5, 2026Google
5/5

No written review

The business replied on Google · September 6, 2026

Thank you so much

See all 104 reviews

Reviews on platforms

  • Google4.8104 reviews1–2★: 3

Reliability

55/100Average
Review base52 pts
Order scale+0 pts
Problem resolution+3 pts
Industry practices+0 pts
Peruvian charcoal chicken & grill
2.9%

of 104 reviews

Bars / Restaurants
11.7%
All businesses on Tailwind
7.9%
Website Embed & Trust Badge

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https://charcoalckn.com
3/100
Peruvian charcoal chicken & grillTailwind Score · Mixed

★ 4.8 · 104 public reviews analyzed · 2.9% 1–2★

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5★ Rating Calculator

4.8★ · 104 reviews

How many consecutive 5★ reviews Peruvian charcoal chicken & grill needs to reach its next rating target

Target rating:
5★ reviews needed (→ 4.9★)+105

One new 1★ review requires +19 five-star reviews to recover 4.8★.

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Peruvian charcoal chicken & grill's rating and real issue rate?

Across 104 collected public reviews, Peruvian charcoal chicken & grill has an average rating of 4.8/5 and a 1–2★ complaint rate of 2.9% (3 of 104 reviews). For comparison, the industry average issue rate is 11.7%. Its Tailwind Reliability Score is 55/100.

Does Peruvian charcoal chicken & grill respond to negative reviews and complaints?

Peruvian charcoal chicken & grill has publicly replied to 3 out of 3 negative (1–2★) reviews (100% response rate).

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