Big Brand Tire & Service

4.6 of 5100 reviewsGoogle

4.6of 5

100 reviews · Google

Right now

July–September: 5 complaints in 25 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	1	0
January 2026	11	0
February 2026	8	2
March 2026	11	0
April 2026	14	1
May 2026	11	0
June 2026	12	2
July 2026	9	1
August 2026	4	0
September 2026	12	4

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 5 of 68. Too few public reviews to compare with the usual level. Reviews in the last three months: 25, at least 30 needed. Latest review: October 18.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	1	0
January 2026	11	0
February 2026	8	2
March 2026	11	0
April 2026	14	1
May 2026	11	0
June 2026	12	2
July 2026	9	1
August 2026	4	0
September 2026	12	4

usual level · 12 mo.now

Issue Rate

10.0%

10 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

0low

1★

10low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 100 reviews

Noel Abbott

October 18, 2026Google

5/5

The guys here did a great job on my front brakes, no issues with trying to talk me into anything. Just straight up good service and pricing. Will definitely be going back!

Roger

October 13, 2026Google

5/5

Big Brand Tire fixed my tire for free & no hassle. Will definitely come shop for new tires when it’s time.

The business replied on Google · October 14, 2026

Richard Delgado

October 13, 2026Google

5/5

I’ve been going to Big Brand for as long as I can remember. They have always been professional and the work they’ve done has been keeping my four vehicles safe and reliable .

The business replied on Google · December 29, 2025

Laura Mason

October 7, 2026Google

5/5

Always love taking my vehicles! Never had a problem..

The business replied on Google · October 8, 2026

just real! life!

October 6, 2026Google

4/5

All went well.

The business replied on Google · October 7, 2026

Mario Trejo (Ironfalcon)

October 5, 2026Google

5/5

I had an excellent experience at Big Brand Tire & Service and I have to give a huge shout out to Chris. He went the extra mile from start to finish.

The business replied on Google · October 6, 2026

See all 100 reviews