Justin Earl
May 13, 2025GoogleWe ordered via doordash and asked for Tom Kah soup. We received Tom Yum soup, which is in no way similar. It's not even coconut based. So we reported to doordash and they give us a $4 credit on this $15 thing of soup. So we call the restaurant and they tell us that they couldn't make what we ordered because they couldn't find the coconut paste and decided instead just to send it entirely different item without our permission. Oh but they can make us something else if we want to drive there and get it. What kind of place makes a completely different substitution without anything from the customer? So now we have to dispute it with our credit card company since they won't make it right. Even though Alisha's. Created this problem. So good luck if you decide to order from here because we no longer can because they just send whatever they want if they don't have what you ordered.
The business replied on Google · May 13, 2025
Hi Justin, sorry about your experience, on our end it gives us the option to substitute the missing items in the event that we can’t fulfill the order. It is our understanding that you all select a few substite options that the customer agrees on in this event. It should notify you via the app when we select your sub in case you would like to cancel the order. We have no issue making it right, we can replace your meal in person or you can stop by for a cash refund. Ask for Eric.
