PR
Pomegranate Rocket
September 26, 2026Google1/5
10:30am. Sign says they should be open. They're not. Walked here for nothing.
Right now
July–September: 1 complaint in 11 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 2 | 1 |
| February 2026 | 2 | 0 |
| March 2026 | 3 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 1 | 0 |
| June 2026 | 1 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 3 | 0 |
| September 2026 | 8 | 1 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 9. Too few public reviews to compare with the usual level. Reviews in the last three months: 11, at least 30 needed. Reviews in the year before: 9, at least 60 needed. Months with reviews in the year before: 5, at least 6 needed. Latest review: September 26.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 2 | 1 |
| February 2026 | 2 | 0 |
| March 2026 | 3 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 1 | 0 |
| June 2026 | 1 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 3 | 0 |
| September 2026 | 8 | 1 |
usual level · 12 mo.now
Issue Rate
6.0%
6 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
89
4★
5
3★
0
2★
0low
1★
6low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
SC
Soumia Castañeda
September 26, 2026Google5/5
No written review
MK
Mohammed KaraKash
September 26, 2026Google5/5
Good vip
Common problems in Retail — and Al's Smoke Shop’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.6100 reviews1–2★: 6
Reliability
B+Share of 1–2★ reviews over all time. Lower is better.
Al's Smoke Shop
6.0%
of 100 reviews
Retail
8.4%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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