S

Aesthetics & Wellness

Stella Nail Salon and Lounge

4.7 of 5681 reviewsGoogle

Cedar Park

Claimed by owner

4.7of 5

681 reviews · Google

Right now

August–October: 1 complaint in 17 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	77	2
September 2025	8	0
October 2025	31	0
November 2025	32	2
December 2025	27	0
January 2026	31	0
February 2026	12	0
March 2026	12	0
April 2026	21	0
May 2026	24	0
June 2026	21	0
July 2026	18	1
August 2026	9	0
September 2026	7	0
October 2026	1	1

Too few public reviews to compare with the usual level. Reviews in the last three months: 17, at least 30 needed.

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	77	2
September 2025	8	0
October 2025	31	0
November 2025	32	2
December 2025	27	0
January 2026	31	0
February 2026	12	0
March 2026	12	0
April 2026	21	0
May 2026	24	0
June 2026	21	0
July 2026	18	1
August 2026	9	0
September 2026	7	0
October 2026	1	1

usual level · 12 mo.now

Tailwind Reliability ScoreB+

76/ 100

Issue Rate

7.6%

52 of 681 reviews are 1–2★

5★

600

4★

18

3★

11

2★

17low

1★

35low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

Owner? Connect your track record

Common problems in Aesthetics & Wellness — and Stella Nail Salon and Lounge’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

Mentioned in this business’s reviews

This business: 2.1% of all reviews (14 of 681)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Lateness or rescheduling

Mentioned in this business’s reviews

This business: 0.3% of all reviews (2 of 681)

How do you handle situations when a specialist is running late or an order needs to be rescheduled?

No official response from the business yet.

Damaged items or surfaces

Mentioned in this business’s reviews

This business: 0.4% of all reviews (3 of 681)

How do you handle claims if an item or property gets damaged during service or delivery?

No official response from the business yet.

Unexpected charges or price changes

Mentioned in this business’s reviews

This business: 0.4% of all reviews (3 of 681)

When can the final price differ from the initial quote, and how do you resolve billing disputes?

No official response from the business yet.

Service or product quality

Mentioned in this business’s reviews

This business: 0.1% of all reviews (1 of 681)

What do you do when a customer isn’t satisfied with the quality of your service or product?

No official response from the business yet.

No-show or last-minute cancellation

Mentioned in this business’s reviews

This business: 0.0% of all reviews (0 of 681)

What happens if the assigned specialist cancels at the last minute or fails to arrive?

No official response from the business yet.

Examples where an issue happened — and how the business responded

Replied to 10 of 52 1–2★ reviews (19%)

SA

Saroo A

October 1, 2026Google

2/5

Disappointing manicure and pedicure experience at Stella Salon. The overall service was subpar, and the nail polish started chipping off within just a couple of days. I had to remove it myself, only to discover that all my fingernails were stained red underneath. It appears they skipped applying a protective base coat, which I unfortunately didn’t notice at the time. Poor attention to detail and definitely not the quality of service I expected. Very disappointed! Such a waste of $$$+Tip.

The business replied on Google

Hello Saroo, we’re sorry to hear that you were disappointed with your experience. We take your feedback very seriously and would appreciate the opportunity to make this right. we do offer a seven day policy for any chipping or service related issues, where we’re happy to repair the affected nails free of charge. Please contact us directly so we can learn about what happened and see how we can assist. Thank you for brining this to our attention.

RE

Robert Edmunds

May 13, 2025Google

1/5

First my family has been going to this salon for quite a while. That being said my daughter had a terrible experience at the salon. They started to work on her nails then told her she came in late and they wouldn’t be able to finish. Why wouldn’t you tell her that ahead not to mention they had an hour and 45 minutes left to do the nails! On what planet is that not enough time. On top of that when she told the nail person that the way she was tearing off her nails was very painful and the person continued to do it with no regard.

The business replied on Google

We're truly sorry to hear about your daughter's recent experience. It seems there was a misunderstanding with our staff member, who is new and still learning. We take feedback seriously and will be retraining her to ensure this doesn’t happen again. We always want our guests to feel comfortable, respected, and cared for during their visits. That said, we were genuinely happy to see you return and even more so that you left satisfied with your nails today. That’s why we were surprised and a little confused to see a 1-star review afterward. If there’s anything more we can do to improve your experience or make things right, please feel free to reach out to us directly at **512-986-4581**. Your support means a lot to us.

Social & Web Discussions

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Latest reviews

Only complaints See all 681 reviews

SA

Saroo A

October 1, 2026Google

2/5

Disappointing manicure and pedicure experience at Stella Salon. The overall service was subpar, and the nail polish started chipping off within just a couple of days. I had to remove it myself, only to discover that all my fingernails were stained red underneath. It appears they skipped applying a protective base coat, which I unfortunately didn’t notice at the time. Poor attention to detail and definitely not the quality of service I expected. Very disappointed! Such a waste of $$$+Tip.

The business replied on Google

Hello Saroo, we’re sorry to hear that you were disappointed with your experience. We take your feedback very seriously and would appreciate the opportunity to make this right. we do offer a seven day policy for any chipping or service related issues, where we’re happy to repair the affected nails free of charge. Please contact us directly so we can learn about what happened and see how we can assist. Thank you for brining this to our attention.

JM

JosEjiro Martinez

September 25, 2026Google

5/5

No written review

MS

mary spady

September 22, 2026Google

5/5

Angela did a wonderful job on my nails love the color.

The business replied on Google

Thank you so much for your kind review! We’re so glad that you love your nails and the color. We’re happy to hear Angela made your experience a great one. We appreciate you choosing us and hope to see you again soon!

KL

Kae loerwald

September 19, 2026Google

5/5

Ben did an awesome job on my nails and toes today. I had several compliments today on how nice my nails looked.

The business replied on Google

That’s awesome to hear! We’re glad Ben was able to take care of you!

JP

Jaqueline Penaloza

September 18, 2026Google

5/5

No written review

KH

Kristy Hjort

September 17, 2026Google

5/5

Have come to Sunny for pedicures on several occasions she is fantastic

The business replied on Google

Thank you so much for the review and these nails look absolutely stunning!!

See all 681 reviews

Reviews on platforms

Google4.7681 reviews1–2★: 52

Reliability

76/100B+

Stella Nail Salon and Lounge

7.6%

of 681 reviews

Aesthetics & Wellness

11.4%

All businesses on Tailwind

7.9%

Website Embed & Trust Badge

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76/100

Stella Nail Salon and LoungeTailwind Score · Good

★ 4.7 · 681 public reviews analyzed · 7.6% 1–2★

Ask AI about this businessChatGPT · Claude · Perplexity

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  <a href="https://tailwind.reviews/score/stella-nail-salon-and-lounge" target="_blank" rel="noopener">Stella Nail Salon and Lounge — 681 collected reviews · 92.4% positive review share (View 360° Reputation Board ↗)</a>
</div>
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5★ Rating Calculator

4.7★ · 681 reviews

How many consecutive 5★ reviews Stella Nail Salon and Lounge needs to reach its next rating target

Target rating:

5★ reviews needed (→ 4.8★)+341

One new 1★ review requires +13 five-star reviews to recover 4.7★.

Get free 5★ review QR →Full calculator

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Stella Nail Salon and Lounge's rating and real issue rate?

Across 681 collected public reviews, Stella Nail Salon and Lounge has an average rating of 4.7/5 and a 1–2★ complaint rate of 7.6% (52 of 681 reviews). For comparison, the industry average issue rate is 11.4%. Its Tailwind Reliability Score is 76/100.

What are the most common customer complaints about Stella Nail Salon and Lounge?

Among 52 negative (1–2★) reviews for Stella Nail Salon and Lounge, the most frequent complaint categories are: Communication & customer support (14 reviews, 2.1% of all reviews); Damaged items or surfaces (3 reviews, 0.4% of all reviews); Unexpected charges or price changes (3 reviews, 0.4% of all reviews).

Does Stella Nail Salon and Lounge respond to negative reviews and complaints?

Stella Nail Salon and Lounge has publicly replied to 10 out of 52 negative (1–2★) reviews (19% response rate).

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