Prime Automotive Repair Shop

4.8 of 5100 reviewsGoogle

4.8of 5

100 reviews · Google

Right now

July–September: 2 complaints in 48 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	0	0
March 2026	0	0
April 2026	0	0
May 2026	17	0
June 2026	28	2
July 2026	17	0
August 2026	14	2
September 2026	17	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 2 of 45. Too few public reviews to compare with the usual level. Reviews in the year before: 45, at least 60 needed. Months with reviews in the year before: 2, at least 6 needed. Latest review: October 16.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	0	0
March 2026	0	0
April 2026	0	0
May 2026	17	0
June 2026	28	2
July 2026	17	0
August 2026	14	2
September 2026	17	0

usual level · 12 mo.now

Issue Rate

4.0%

4 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

0low

1★

4low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 100 reviews

Ivan Rivero

October 16, 2026Google

5/5

No written review

Salley Fuller

October 14, 2026Google

5/5

The shop was a challenge to find, but once there...the owner was wonderful, very professional, friendly and the service was great and quick. Highly recommend. UPDATE: 10/14/26. The parking is still a challenge, but I returned for another oil change bc this place is terrific!

The business replied on Google · April 15, 2026

Osama Alsheblak

October 10, 2026Google

5/5

No written review

Jackie Green

October 10, 2026Google

5/5

No written review

Melinda Petrich

October 9, 2026Google

5/5

Super friendly and timely with my maintenance performed.

The business replied on Google · October 13, 2026

Dee

October 7, 2026Google

5/5

Great Service at a great price! Great customer service, friendly, helpful and informative. Speak both English and Spanish 🏆 I usually go to dealership for maintenance but each time they raise the prices, so I decided to look on online for other options and I found this great spot! They fit me into the schedule at the end of the day which I was super thankful for! They went above and beyond by checking other issues I've been putting off, and gave me a great price on parts and repairs for the extra things I needed. This was definitely a hidden gem! 💎 They have a loyalty program too, so I definitely will be back again.

The business replied on Google · October 7, 2026

See all 100 reviews