Christina Smith
March 19, 2026GoogleI really had a negative experience here the other day. I sent my husband a couple weeks prior and he let me know that the massage was a bit rough and he left more sore than he arrived. This can be typical with deep tissue. I booked one for myself and had a negative experience. First, I booked a 2hour massage. When I arrived I was barked at by the woman who greeted me that I was early by 30 minutes. In truth as told to me by my massage therapist, they were running late because a customer was late. I was told to go to a room and go ahead and change. I did so, but had to lay out the sheet to cover up myself because the table had not been prepared. The linens had obvious staining and the room was extremely cold to the point my hands and feet ached. I waited 20 minutes before my therapist came in. She told me she had time for 90 minutes not 2 hours which at this point was better. She proceeded to give me a rushed and painful massage that felt very odd. There was no asking about my comfort level before moving the positions of my underwear or pulling the sheet down. I was also charged 20 dollars extra for a Cbd pil that I agreed to but I was absolutely slathered in it. My body was completely soaked, it was in my hair, dripped onto my face, in my ears- it was ridiculous. She left the room multiple times and left the door open each time and i could hear her taking to other employees. The door open made me extremely uncomfortable. She kept her phone on the massage table and it was going off constantly. Overall I would never return and wish I could get my money back- this was a complete waste of money.
The business replied on Google · March 20, 2026
Hi Christina, Thank you for your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We would like to clarify a few details to ensure accuracy. You arrived about 15 minutes early, and due to a previous client arriving late, your session started approximately 10 minutes later than scheduled. We appreciate your patience during that time. Before the session began, we confirmed with you whether you preferred a 90-minute or 2-hour massage, and you chose the 90-minute session. During the massage, when you mentioned discomfort, our therapist offered CBD oil as an option to help relieve soreness, and it was applied only after your approval. Our therapist did step out briefly twice during the session — once to prepare hot stones and towels, and once to adjust the room temperature — to improve your comfort. We also want to assure you that all linens are freshly changed for every client, as cleanliness and hygiene are extremely important to us. We’re glad to hear that you felt comfortable enough to complete the session and even expressed satisfaction at checkout. That’s why we’re very concerned to read your review, and we take your feedback seriously. If there was anything that made you feel uncomfortable, we would truly appreciate the opportunity to make it right. Please feel free to contact us directly. Thank you again for your feedback.
