M

Aesthetics & Wellness

Massage Spa

4.3 of 526 reviewsGoogle

Right now

No public reviews in August–October.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
August 202500
September 202500
October 202500
November 202500
December 202511
January 202600
February 202600
March 202611
April 202600
May 202600
June 202600
July 202600
August 202600
September 202600
October 202600

Too few public reviews to compare with the usual level. Reviews in the last three months: 0, at least 30 needed. Reviews in the year before: 2, at least 60 needed. Months with reviews in the year before: 2, at least 6 needed.

Tailwind Reliability ScoreWeak
51/ 100
Public reviews (15.4% 1–2★)51
Problem resolution & replies (50% · 2/4)+0
Industry practices (0/6)+0

Issue Rate

15.4%

4 of 26 reviews are 1–2★

5★
21
4★
1
3★
0
2★
0low
1★
4low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Aesthetics & Wellness — and Massage Spa’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

Mentioned in this business’s reviews

This business: 11.5% of all reviews (3 of 26)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Examples where an issue happened — and how the business responded

Replied to 2 of 4 1–2★ reviews (50%)
AM

Angel Martinez

December 6, 2025Google
1/5

Cuidado Horrible lugar, las masajistas son muy groseras, te cierran la puerta en la cara, pague 30 minutos de masaje y solo me dieron 10 minutos o menos, No pierdan su dinero en este lugar Beware! This place is awful. The masseuses are incredibly rude and will slam the door in your face. I paid for a 30-minute massage and only got 10 minutes or less. Don't waste your money here.

The business replied on Google · April 2, 2026

real so sorry about this , we rotate our massage staff with a new tram every week .

BU

Beast Unleashed88

March 3, 2026Google
1/5

Tiffany was amazing but is no longer there. I called in December and they said she would be back in January. I called back to ask if Tiffany was back and they said no and hung up on me very rudely.

The business replied on Google · April 2, 2026

real so sorry , tiffany back july ,hope see you soon

Social & Web Discussions
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Discussions about Massage Spa on social media

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Latest reviews

Only complaints
BU

Beast Unleashed88

March 3, 2026Google
1/5

Tiffany was amazing but is no longer there. I called in December and they said she would be back in January. I called back to ask if Tiffany was back and they said no and hung up on me very rudely.

The business replied on Google · April 2, 2026

real so sorry , tiffany back july ,hope see you soon

AM

Angel Martinez

December 6, 2025Google
1/5

Cuidado Horrible lugar, las masajistas son muy groseras, te cierran la puerta en la cara, pague 30 minutos de masaje y solo me dieron 10 minutos o menos, No pierdan su dinero en este lugar Beware! This place is awful. The masseuses are incredibly rude and will slam the door in your face. I paid for a 30-minute massage and only got 10 minutes or less. Don't waste your money here.

The business replied on Google · April 2, 2026

real so sorry about this , we rotate our massage staff with a new tram every week .

TA

Tuungasipa Aisea

July 20, 2025Google
5/5

No written review

See all 26 reviews

Reviews on platforms

  • Google4.326 reviews1–2★: 4

Reliability

51/100Weak
Review base51 pts
Order scale+0 pts
Problem resolution+0 pts
Industry practices+0 pts
Massage Spa
15.4%

of 26 reviews

Aesthetics & Wellness
11.4%
All businesses on Tailwind
7.9%
Website Embed & Trust Badge

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15/100
Massage SpaTailwind Score · Mixed

★ 4.3 · 26 public reviews analyzed · 15.4% 1–2★

Ask AI about this business
<!-- Tailwind Reputation Widget -->
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5★ Rating Calculator

4.3★ · 26 reviews

How many consecutive 5★ reviews Massage Spa needs to reach its next rating target

Target rating:
5★ reviews needed (→ 4.4★)+5

One new 1★ review requires +5 five-star reviews to recover 4.3★.

Get free 5★ review QR →Full calculator

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Massage Spa's rating and real issue rate?

Across 26 collected public reviews, Massage Spa has an average rating of 4.3/5 and a 1–2★ complaint rate of 15.4% (4 of 26 reviews). For comparison, the industry average issue rate is 11.4%. Its Tailwind Reliability Score is 51/100.

What are the most common customer complaints about Massage Spa?

Among 4 negative (1–2★) reviews for Massage Spa, the most frequent complaint categories are: Communication & customer support (3 reviews, 11.5% of all reviews).

Does Massage Spa respond to negative reviews and complaints?

Massage Spa has publicly replied to 2 out of 4 negative (1–2★) reviews (50% response rate).

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