JP
Johnnie powell
September 30, 2026Google5/5
The food is always hot fresh and good
Right now
July–September: 1 complaint in 7 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 2 | 0 |
| September 2025 | 2 | 0 |
| October 2025 | 1 | 0 |
| November 2025 | 2 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 4 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 4 | 0 |
| June 2026 | 1 | 0 |
| July 2026 | 3 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 4 | 1 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 16. Too few public reviews to compare with the usual level. Reviews in the last three months: 7, at least 30 needed. Reviews in the year before: 16, at least 60 needed. Latest review: September 30.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 2 | 0 |
| September 2025 | 2 | 0 |
| October 2025 | 1 | 0 |
| November 2025 | 2 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 4 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 4 | 0 |
| June 2026 | 1 | 0 |
| July 2026 | 3 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 4 | 1 |
usual level · 12 mo.now
Issue Rate
11.9%
5 of 42 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
31
4★
6
3★
0
2★
3low
1★
2low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
RD
Robert DeCooman
September 21, 2026Google5/5
It’s fantastic, fries so so so good.
JD
jdecooman13
September 21, 2026Google5/5
Great food!
Common problems in Bars / Restaurants — and House of Shakes Burgers & Subs’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.542 reviews1–2★: 5
Reliability
AverageShare of 1–2★ reviews over all time. Lower is better.
House of Shakes Burgers & Subs
11.9%
of 42 reviews
Bars / Restaurants
11.7%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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