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Bars / Restaurants

El Charro Grande

4.4 of 5100 reviewsGoogle

Right now

July–September: 2 complaints in 19 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
July 202561
August 202582
September 202520
October 202540
November 202531
December 202520
January 202640
February 202630
March 202691
April 202651
May 202630
June 202680
July 202680
August 202661
September 202651

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 6 of 57. Too few public reviews to compare with the usual level. Reviews in the last three months: 19, at least 30 needed. Reviews in the year before: 57, at least 60 needed. Latest review: October 6.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Issue Rate

13.0%

13 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★
66
4★
16
3★
5
2★
4low
1★
9low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

JY

Joy York

October 6, 2026Google
5/5

Lots of food for the price, the server should have been more attentive

JJ

JaYKeMr Jakin

September 28, 2026Google
5/5

No written review

EA

Empress Ayeanna

September 26, 2026Google
1/5

Hosts were rude & snobby. I came into this establishment around 8-15pm wanting to get food to go. People were still coming in & out but I noticed nobody was dinning inside. Upon walking in the young lady immediately greeted me saying we're closed . The hours were listed for closing at 10pm. I informed them of that and stated I wanted a to go order. The hosts looked at each other and started speaking spanish. They clearly didn't want to serve me because "they hadn't been busy and wanted to close early for the day." After a few mins of them deliberating in Spanish.. they then asked me to go ahead with my order.. I asked them about their chimmichunga and how it comes they seemed irritated but I still processed with my order. I wanted a chimmichunga with cheese sauce, side of rice, refried beans salad and guacamole. They told me it didn't come with guacamole I had to order it on the side. Okay I processed with my ordered and confirmed it. They said about 15 min. Mind you they charged me $4.75 cents for a cups of guacamole because it didn't come with the meal as they previously stated. I opened my food up after I received it. There was guacamole on there outside of the guacamole I ordered on the side. And it was red sauce on my chimmichunga & no cheese sauce.. When I went to go back they were closed but the hours of operation stated 10pm & it was only 9pm. Disappointed.

See all 100 reviews

Common problems in Bars / Restaurants — and El Charro Grande’s numbers

Communication & customer support

Mentioned in this business’s reviews

Reviews on platforms

  • Google4.4100 reviews1–2★: 13

Reliability

Average

Share of 1–2★ reviews over all time. Lower is better.

El Charro Grande
13.0%

of 100 reviews

Bars / Restaurants
11.7%
All businesses on Tailwind
7.9%

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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