CH
Charles Hughes
October 17, 2026Google5/5
Hi nino and Theo and entire staff did great job
E
4.5of 5
100 reviews · Google
Right now
July–September: 16 complaints in 85 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 30 | 5 |
| September 2026 | 55 | 11 |
A complaint is a 1–2★ review. There are no public reviews from the year before (July 2025 – June 2026). Too few public reviews to compare with the usual level. Reviews in the year before: 0, at least 60 needed. Months with reviews in the year before: 0, at least 6 needed. Latest review: October 17.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 30 | 5 |
| September 2026 | 55 | 11 |
usual level · 12 mo.now
Issue Rate
17.0%
17 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
80
4★
1
3★
2
2★
0low
1★
17low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
SA
Sadie Arancibia
October 17, 2026Google5/5
I was in search of a Jeep Wrangler 4xe. I saw one on the website, made an appointment to see and test drive. I worked with Nino and he was great. It was my first time buying a car, and he helped me compare all my options and get the best deal. I feel like he really had my best interest in mind and wasn’t just trying to get my money. Highly recommend working with Nino if you go here!!
MB
Michael Byrne
October 17, 2026Google5/5
Matt was great - everything was straightforward and exactly said it was going to be. He made the process easy.
Common problems in Auto — and Elmhurst Chrysler Dodge Jeep Ram’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.5100 reviews1–2★: 17
Reliability
WeakShare of 1–2★ reviews over all time. Lower is better.
Elmhurst Chrysler Dodge Jeep Ram
17.0%
of 100 reviews
Auto
7.6%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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