Carland Auto Group

4.9 of 5100 reviewsGoogle

4.9of 5

100 reviews · Google

Right now

July–September: 0 complaints in 34 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	0	0
March 2026	32	0
April 2026	10	0
May 2026	7	0
June 2026	9	0
July 2026	21	0
August 2026	3	0
September 2026	10	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 58. Too few public reviews to compare with the usual level. Reviews in the year before: 58, at least 60 needed. Months with reviews in the year before: 4, at least 6 needed. Latest review: October 17.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	0	0
March 2026	32	0
April 2026	10	0
May 2026	7	0
June 2026	9	0
July 2026	21	0
August 2026	3	0
September 2026	10	0

usual level · 12 mo.now

Issue Rate

0.0%

0 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

0low

1★

0low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 100 reviews

Domani James

October 17, 2026Google

5/5

No written review

Alec McGuire

October 15, 2026Google

5/5

Honestly a great and easy experience. I knew the vehicle I wanted and called ahead to schedule a time to look at it. It was brought out as soon as I got here and everything was as advertised. They even make sure you get the Carfax history report and will go over it with you. Moe was very helpful and made sure all the paperwork was explained to me before I signed anything. Very relaxed atmosphere and no pressure.

The business replied on Google · October 16, 2026

Raillini Antunes

October 13, 2026Google

5/5

Great company 🚀

The business replied on Google · October 13, 2026

Lyndon Ford

October 10, 2026Google

5/5

Great dealership. Ask for Dylan.

The business replied on Google · October 12, 2026

Mari Gilbert

October 10, 2026Google

5/5

Moe was amazing, easy process. Truthful

The business replied on Google · October 12, 2026

Cristian Orrego

October 10, 2026Google

5/5

I purchased a very nice Volvo XC90 from Carland Auto Group. Mo took great care in explaining all of the process and paperwork needed and was very transparent. No weird surprises and totally represented well. Thank you Mo and Carland!

The business replied on Google · October 12, 2026

See all 100 reviews