CA
CallMeRyan
October 16, 2026Google5/5
Kevin and maurice helped me get a new car after I wrecked mine. 🔥🔥🔥
The business replied on Google · October 17, 2026
Right now
July–September: 10 complaints in 39 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 10 | 2 |
| February 2026 | 12 | 2 |
| March 2026 | 9 | 2 |
| April 2026 | 4 | 1 |
| May 2026 | 11 | 0 |
| June 2026 | 6 | 0 |
| July 2026 | 16 | 3 |
| August 2026 | 12 | 4 |
| September 2026 | 11 | 3 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 7 of 52. Too few public reviews to compare with the usual level. Reviews in the year before: 52, at least 60 needed. Latest review: October 16.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 10 | 2 |
| February 2026 | 12 | 2 |
| March 2026 | 9 | 2 |
| April 2026 | 4 | 1 |
| May 2026 | 11 | 0 |
| June 2026 | 6 | 0 |
| July 2026 | 16 | 3 |
| August 2026 | 12 | 4 |
| September 2026 | 11 | 3 |
usual level · 12 mo.now
Issue Rate
17.0%
17 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
80
4★
1
3★
2
2★
1low
1★
16low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
JO
Josh
October 16, 2026Google5/5
Kevin Maurice did an amazing job for my son Ryan
The business replied on Google · October 17, 2026
KS
Kayla Spencer
October 13, 2026Google5/5
Got my car from Byrider. I’ve been very happy since and they take great care of their customers as well as the mechanics who do the oil changes and tire rotations. I would highly suggest Byrider if looking for a new car or trying to build or rebuild credit. They will take wonderful care of you 🙏
The business replied on Google · October 14, 2026
Common problems in Auto — and Byrider Boise’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.5100 reviews1–2★: 17
Reliability
WeakShare of 1–2★ reviews over all time. Lower is better.
Byrider Boise
17.0%
of 100 reviews
Auto
7.6%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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