Allen Turner Nissan of Auburn

4.7 of 5100 reviewsGoogle

4.7of 5

100 reviews · Google

Right now

July–September: 5 complaints in 74 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	0	0
March 2026	0	0
April 2026	0	0
May 2026	0	0
June 2026	12	0
July 2026	22	3
August 2026	30	2
September 2026	22	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 12. Too few public reviews to compare with the usual level. Reviews in the year before: 12, at least 60 needed. Months with reviews in the year before: 1, at least 6 needed. Latest review: October 19.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	0	0
March 2026	0	0
April 2026	0	0
May 2026	0	0
June 2026	12	0
July 2026	22	3
August 2026	30	2
September 2026	22	0

usual level · 12 mo.now

Issue Rate

6.0%

6 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

0low

1★

6low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 100 reviews

Jason Lagure

October 19, 2026Google

5/5

Bill is great 😃

ERICA LAGRUE

October 19, 2026Google

5/5

Bill was an awesome salesperson.

Jamie Yun

October 16, 2026Google

1/5

don’t go here unless you want terrible service. 0 stars.

The business replied on Google · October 17, 2026

Joanna Mezick

October 15, 2026Google

5/5

Go see Marcus Durrell he's AUsome!

The business replied on Google · October 17, 2026

Genna Johnson

October 13, 2026Google

5/5

Mr. Rodrigues has been very helpful, informative, and patient through the process. Kudos to him and the rest of the entire staff of Allen Turner Nissan.

The business replied on Google · October 14, 2026

Mike Barefield

October 13, 2026Google

5/5

The service department is top notch. Stephanie was incredibly helpful and Lee took good care of my car. Took it in a second time for additional service and Justin is an absolute master of his craft. That dude is a pro!!!

The business replied on Google · January 19, 2026

See all 100 reviews