No public reviews in July–September.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 1 | 0 |
| October 2025 | 1 | 0 |
| November 2025 | 3 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 0 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 5. Too few public reviews to compare with the usual level. Reviews in the last three months: 0, at least 30 needed. Reviews in the year before: 5, at least 60 needed. Months with reviews in the year before: 3, at least 6 needed. Latest review: November 24, 2025.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 1 | 0 |
| October 2025 | 1 | 0 |
| November 2025 | 3 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 0 | 0 |
6.0%
3 of 50 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectCharles Zoida
November 24, 2025GoogleThe best experience after my wife and I had a bad time from a hit and run. The customer service and the work they do made us feel comfort. We highly recommend Twins Auto Body, they are caring and do fantastic work ! We are very pleased and feel blessed to have taken our car there !!!
Amy Amatya
November 21, 2025GoogleI never write reviews but this is the only car shop that I will ever go to; same for my father and his friends. Honest, kind, and great work. Thank you Mehdi
omid farvili
November 14, 2025GoogleThank you Mehdi and his marvelous team! This auto body shop did an amazing job fixing my car quickly and at a very fair price. The staff were professional, friendly, and kept me updated throughout the entire process. I’m extremely satisfied with the quality of their work and highly recommend them to anyone needing repairs! :)
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 50 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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