Mexico Auto Body J&M

4.9 of 5100 reviewsGoogle

4.9of 5

100 reviews · Google

Right now

July–September: 0 complaints in 14 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	4	0
August 2025	4	0
September 2025	0	0
October 2025	6	0
November 2025	3	0
December 2025	1	0
January 2026	2	0
February 2026	2	0
March 2026	4	1
April 2026	5	0
May 2026	5	0
June 2026	4	0
July 2026	2	0
August 2026	7	0
September 2026	5	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 40. Too few public reviews to compare with the usual level. Reviews in the last three months: 14, at least 30 needed. Reviews in the year before: 40, at least 60 needed. Latest review: October 9.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	4	0
August 2025	4	0
September 2025	0	0
October 2025	6	0
November 2025	3	0
December 2025	1	0
January 2026	2	0
February 2026	2	0
March 2026	4	1
April 2026	5	0
May 2026	5	0
June 2026	4	0
July 2026	2	0
August 2026	7	0
September 2026	5	0

usual level · 12 mo.now

Issue Rate

2.0%

2 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

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0low

1★

2low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 100 reviews

carrie ko

October 9, 2026Google

5/5

Javier and Maria helped my car with their professional services and extra care! When the price is pretty reasonable, I got the same service as a dealership! Thank you 😊

Julie Santiago

October 3, 2026Google

5/5

I probably took longer to write this review than Javier and his guy took to fix my bumper. When I came to his shop, my bumper was hanging on by a thread—at one point, it even came off completely! I wish I had taken a picture of my car in its worst state, but I was too panicked and focused on not dying getting there. I left his shop in less than 15 minutes, though, and it looked great to me! Probablemente duré más tiempo subiendo esta reseña/opinión que Javier tomó arreglando la defensa de mi carro. Lástima que no tomé una foto antes, pero iba asustada porque se me venía cayendo por la calle. Gracias a Dios, llegué bien a su taller. Javier y su asistente arreglaron mi carro en menos de 15 minutos y quedó bien. ¡Muchas gracias, Javier!

Jessica Luna

October 2, 2026Google

5/5

Javier treated me so well and assured me my car will be in good hands. My bumper needed to be fixed and his honest opinion I extremely appreciated. The job was done fast and they did extra care on my car. The price was truly great. Thank you for the service I will definitely recommend them.

Zulma Munguia

September 30, 2026Google

5/5

Javier and his wife had amazing service, my insurance was only trying to cover 5%, and they were so detail on my car that they we’re able to proof all the damages on my car from my accident and had my insurance cover everything. Not only did help me fix my car but their customer service was great and had full communication on any updates on my car too. Will definitely recommend them.

Cecilia Maya

September 18, 2026Google

5/5

Great experience with Mexico Auto Body J & M! My car suffered front & rear bumper damage after an accident & Javier & Maria made the entire repair process stress free. Paint match was flawless you couldn’t even tell it was in an accident they completely washed and vacuumed it . Great customer service! Highly recommend!

Kazuki Fujii

September 17, 2026Google

5/5

⭐⭐⭐⭐⭐ In a time when it can be difficult to know who you can trust, finding a business that is genuinely honest and stands behind what they say is incredibly refreshing. I was very impressed with how honest, professional, and kind everyone was. They explained everything clearly, gave me their proposal, and stayed true to what they originally promised—no surprises or unnecessary changes. You can really tell that they care about treating their customers fairly and doing the right thing. On top of that, the actual repair work was excellent. My car looks great, and I have absolutely no complaints. I truly appreciate their honesty, professionalism, and commitment to their customers. I would definitely recommend this body shop to anyone looking for quality work from people they can trust.

See all 100 reviews