JMJeffrey McLellan
October 13, 2026Google Highly recommended. I got into a minor accident and had my Honda Clarity repaired here. I am very picky about my car which is a blessing and a curse. They got the job done and will fix the tiniest imperfections for you. Alex and Irene, and the workers there are friendly and down to earth and extremely helpful. Highly recommended. I also love how detail oriented Alex is. I appreciate how Alex is trying to make his customers happy. The quality of work is excellent as well.
The business replied on Google · October 9, 2026
AMAlfredo Molina
October 12, 2026Google Muy buen trabajo lo recomiendo y muy barato yo traigo mis cartos y son muy honestos
The business replied on Google · October 13, 2026
MIMichael
October 6, 2026Google Good service quick and easy
The business replied on Google · October 9, 2026
RFRose Flores
September 18, 2026Google Excellent service by Alex Rivera, I thought he was an employee that I was dealing with and turned out he was the owner. Very kind and professional, New smile did an excellent job in car after the accident. Highly highly reconnect.
The business replied on Google · December 11, 2025
MPMarce Perez
September 17, 2026Google Alex, muchas gracias por tu servicio exceptional. Mi auto quedo precioso. El quarter panel y bumper tracero quedo como nuevo.
The business replied on Google · September 17, 2026
IKImrul Kaish
September 14, 2026Google Second Review:
I had a rear-end collision and took my car to New Smile Auto Shop based on a good past experience. However, this visit was disappointing. I had collision coverage, and insurance paid for the repairs. First of all, the shop missed the wheel alignment after the repair even though insurance covered it—whether they were overwhelmed with work or simply overlooked it, I’m not sure.
The day after picking up the car, I drove it on the highway and experienced severe pulling to the left and right. I struggled to keep the car balanced and could have easily gotten into a serious accident. When I brought the car back, Alex tried to argue that it might have been caused by potholes in the LA area, but it was clearly from the collision. The alignment was off by a full degree, which is a massive, dangerous error. To their credit, they fixed the alignment quickly, which I appreciate.
However, while my trunk only had minimal damage, they replaced it entirely, and the replacement feels cheap and flimsy compared to the original OEM part. When a shop charges $10,000 for a repair, you expect the car to be restored to pre-accident condition. I just hope they didn't miss anything else they were paid to fix.
First Review:
Recently my car got into an accident. It got some damage in the rear bumper. I was looking for a body shop and found the new smile auto body which has so many good reviews. I talked with Alfredo about the damage and costs. He took time and helped to understand the processes. He also gave me a ride home that day. It took around 2 and a half weeks. In between, they provided me with any updates on insurance procedures. When I went to receive my car, I couldn't recognize any of the dent and damage it had before. Also, they cleaned the car both inside and outside. The process was very smooth and they were very helpful with any questions I had. I highly recommend this place to everyone.
The business replied on Google · July 7, 2025
