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Home Services

The Galaxy's Finest Carpet and Upholstery Cleaning

5.0 of 5100 reviewsGoogle
galaxysfinestcarpetcleaning.com

Right now

July–September: 0 complaints in 1 public review.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
July 202510
August 202520
September 202550
October 202520
November 202530
December 202530
January 202610
February 202640
March 202620
April 202640
May 202620
June 202640
July 202600
August 202600
September 202610

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 33. Too few public reviews to compare with the usual level. Reviews in the last three months: 1, at least 30 needed. Reviews in the year before: 33, at least 60 needed. Latest review: October 12.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Issue Rate

1.0%

1 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★
99
4★
0
3★
0
2★
0low
1★
1low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

SG

Sew Grassi

October 12, 2026Google
5/5

I've used Galaxy several times always with excellent results. Honest & hard working!

The business replied on Google · October 12, 2026

SA

Shareka Alexander

September 6, 2026Google
5/5

Amazing work, wonderful customer service, and truly a great price. Galaxy’s Finest Carpet and Upholstery Cleaning is exactly the kind of small business that cares about people and takes real pride in what they do. I came to Chicago for a quick two day visit to check on my daughter, who’s figuring out life in her first apartment. Let’s just say… the carpet, the sofa, and her old white cotton bean bag she dragged from college were all in rough shape. With her busy schedule, I knew none of it would get cleaned unless I stepped in, however, I was in a panic because my flight home was in less than 48 hours. I found Galaxy’s Finest and called to explain the situation. Matt & Jeff were so kind, patient, and reassuring. They promised they’d take care of everything and even offered to call my daughter the day before and again when they were on the way. And they actually did it, no hassle, no stress. My daughter told me they were the sweetest, most professional people she’d ever met. She loved how easy the whole process was, and when she sent me pictures afterward, I was honestly shocked. They brought that poor bean bag back to life. Thank you, Matt & Jeff, for making my quick trip so much easier and for treating my daughter with such kindness.

The business replied on Google · September 7, 2026

RK

Rahim Kurwa

June 25, 2026Google
5/5

No written review

The business replied on Google · June 26, 2026

See all 100 reviews

Common problems in Home Services — and The Galaxy's Finest Carpet and Upholstery Cleaning’s numbers

Missed spots or cleaning quality

Mentioned in this business’s reviews

Reviews on platforms

  • Google5.0100 reviews1–2★: 1

Reliability

A+

Share of 1–2★ reviews over all time. Lower is better.

The Galaxy's Finest Carpet and Upholstery Cleaning
1.0%

of 100 reviews

Home Services
4.1%
All businesses on Tailwind
7.9%

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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