Sew Grassi
October 12, 2026GoogleI've used Galaxy several times always with excellent results. Honest & hard working!
The business replied on Google · October 12, 2026
100 reviews · Google
July–September: 0 complaints in 1 public review.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 1 | 0 |
| August 2025 | 2 | 0 |
| September 2025 | 5 | 0 |
| October 2025 | 2 | 0 |
| November 2025 | 3 | 0 |
| December 2025 | 3 | 0 |
| January 2026 | 1 | 0 |
| February 2026 | 4 | 0 |
| March 2026 | 2 | 0 |
| April 2026 | 4 | 0 |
| May 2026 | 2 | 0 |
| June 2026 | 4 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 1 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 33. Too few public reviews to compare with the usual level. Reviews in the last three months: 1, at least 30 needed. Reviews in the year before: 33, at least 60 needed. Latest review: October 12.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 1 | 0 |
| August 2025 | 2 | 0 |
| September 2025 | 5 | 0 |
| October 2025 | 2 | 0 |
| November 2025 | 3 | 0 |
| December 2025 | 3 | 0 |
| January 2026 | 1 | 0 |
| February 2026 | 4 | 0 |
| March 2026 | 2 | 0 |
| April 2026 | 4 | 0 |
| May 2026 | 2 | 0 |
| June 2026 | 4 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 1 | 0 |
1.0%
1 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectSew Grassi
October 12, 2026GoogleI've used Galaxy several times always with excellent results. Honest & hard working!
The business replied on Google · October 12, 2026
Shareka Alexander
September 6, 2026GoogleAmazing work, wonderful customer service, and truly a great price. Galaxy’s Finest Carpet and Upholstery Cleaning is exactly the kind of small business that cares about people and takes real pride in what they do. I came to Chicago for a quick two day visit to check on my daughter, who’s figuring out life in her first apartment. Let’s just say… the carpet, the sofa, and her old white cotton bean bag she dragged from college were all in rough shape. With her busy schedule, I knew none of it would get cleaned unless I stepped in, however, I was in a panic because my flight home was in less than 48 hours. I found Galaxy’s Finest and called to explain the situation. Matt & Jeff were so kind, patient, and reassuring. They promised they’d take care of everything and even offered to call my daughter the day before and again when they were on the way. And they actually did it, no hassle, no stress. My daughter told me they were the sweetest, most professional people she’d ever met. She loved how easy the whole process was, and when she sent me pictures afterward, I was honestly shocked. They brought that poor bean bag back to life. Thank you, Matt & Jeff, for making my quick trip so much easier and for treating my daughter with such kindness.
The business replied on Google · September 7, 2026
Rahim Kurwa
June 25, 2026GoogleNo written review
The business replied on Google · June 26, 2026
Fixed problem taxonomy across collected reviews, always with denominators.
Missed spots or cleaning quality
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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Disclosure: tailwind.reviews and CleanWhale Polska have the same owner.
49,669 orders/yr — reported by business system
Complaints: 0% resolved per customer (0 of 12)
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