BG
Bob Gorham
October 19, 2026Google5/5
Great communication. Fantastic service
Right now
July–September: 0 complaints in 26 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 7 | 0 |
| December 2025 | 12 | 0 |
| January 2026 | 4 | 0 |
| February 2026 | 11 | 0 |
| March 2026 | 5 | 0 |
| April 2026 | 11 | 0 |
| May 2026 | 6 | 0 |
| June 2026 | 12 | 1 |
| July 2026 | 10 | 0 |
| August 2026 | 8 | 0 |
| September 2026 | 8 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 68. Too few public reviews to compare with the usual level. Reviews in the last three months: 26, at least 30 needed. Latest review: October 19.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 7 | 0 |
| December 2025 | 12 | 0 |
| January 2026 | 4 | 0 |
| February 2026 | 11 | 0 |
| March 2026 | 5 | 0 |
| April 2026 | 11 | 0 |
| May 2026 | 6 | 0 |
| June 2026 | 12 | 1 |
| July 2026 | 10 | 0 |
| August 2026 | 8 | 0 |
| September 2026 | 8 | 0 |
usual level · 12 mo.now
Issue Rate
1.0%
1 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
96
4★
3
3★
0
2★
1low
1★
0low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
SG
shane groth
October 16, 2026Google5/5
Recently purchased my first BMW. Took it in for a full drivetrain service and they did a thorough inspection for me as well being a used purchase. Gave me great info and highly competitive estimates moving forward on issues we want to address. As far as the service it was fast to get an estimate, scheduled and serviced, was well priced, and they did a great job. Super friendly and easy to work with. Would definitely recommend checking them out.
DM
Dr. Mark Yerby
October 8, 2026Google5/5
Got my car running after damage to vacuum lines from rodents. Repaired inoperative sunroof and passenger windows which previous mechanics had been unable to do. Good work and communication. I highly recommend them.
Common problems in Auto — and Mountain View Imports’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.8100 reviews1–2★: 1
Reliability
A+Share of 1–2★ reviews over all time. Lower is better.
Mountain View Imports
1.0%
of 100 reviews
Auto
7.6%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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