RB
Rene B
June 2, 2026Google5/5
Exceptional customer service…
Right now
No public reviews in July–September.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 1 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 2 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 1 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 2 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 0 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 7. Too few public reviews to compare with the usual level. Reviews in the last three months: 0, at least 30 needed. Reviews in the year before: 7, at least 60 needed. Months with reviews in the year before: 5, at least 6 needed. Latest review: June 2.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 1 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 2 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 1 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 2 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 0 | 0 |
usual level · 12 mo.now
Issue Rate
10.5%
2 of 19 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
14
4★
0
3★
3
2★
0low
1★
2low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
MC
Mike Coleman
June 2, 2026Google5/5
I would like to recognize Lonnie, the manager at the O'Reilly Auto Parts store in Brookville. In today's world, exceptional customer service can be hard to find, which is why I felt compelled to share my experience. Lonnie went above and beyond to help me with everything I needed. He was professional, knowledgeable, patient, and genuinely invested in making sure I found the right solutions. He took the time to answer my questions, explain my options, and made the entire experience stress-free. Lonnie represents the very best of what customer service should be. His leadership, dedication, and commitment to helping customers are a tremendous asset to O'Reilly Auto Parts. Companies need more managers like him—people who truly care about their customers and take pride in their work. Thank you, Lonnie, for your outstanding service. Your hard work and professionalism did not go unnoticed, and Brookville is fortunate to have someone like you serving the community.
YO
YotaArtzTV
April 18, 2026Google5/5
Shoutout to Jennifer for letting us borrow the tools in a quick pinch to fix a heater core hose on my dad's car today ❤️❤️❤️
Common problems in Auto — and O'Reilly Auto Parts’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.319 reviews1–2★: 2
Reliability
Share of 1–2★ reviews over all time. Lower is better.
A grade needs at least 20 reviews.
O'Reilly Auto Parts
10.5%
of 19 reviews
Auto
7.6%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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