BA
becky Alder
October 18, 2026Google5/5
Good service all the way around
Right now
July–September: 7 complaints in 83 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 15 | 2 |
| August 2026 | 39 | 4 |
| September 2026 | 29 | 1 |
A complaint is a 1–2★ review. There are no public reviews from the year before (July 2025 – June 2026). Too few public reviews to compare with the usual level. Reviews in the year before: 0, at least 60 needed. Months with reviews in the year before: 0, at least 6 needed. Latest review: October 18.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 15 | 2 |
| August 2026 | 39 | 4 |
| September 2026 | 29 | 1 |
usual level · 12 mo.now
Issue Rate
9.0%
9 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
83
4★
6
3★
2
2★
1low
1★
8low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
RM
Robert McDonald
October 16, 2026Google5/5
Adam worked hard to get me the price I wanted for my vehicle. From that point on everything was perfect.
HE
Henry Edds
October 15, 2026Google5/5
Great job, got me in right away. I waited on my truck for an oil change, it was completed in a timely manner. I was well pleased with the service.
Common problems in Auto — and Reichard Chevrolet’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.4100 reviews1–2★: 9
Reliability
AverageShare of 1–2★ reviews over all time. Lower is better.
Reichard Chevrolet
9.0%
of 100 reviews
Auto
7.6%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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