H

Heights Cleaners

3.5 of 533 reviewsGoogle

3.5of 5

33 reviews · Google

Right now

No public reviews in August–October.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	1	0
September 2025	0	0
October 2025	1	0
November 2025	0	0
December 2025	0	0
January 2026	1	1
February 2026	1	0
March 2026	0	0
April 2026	0	0
May 2026	0	0
June 2026	0	0
July 2026	0	0
August 2026	0	0
September 2026	0	0
October 2026	0	0

Too few public reviews to compare with the usual level. Reviews in the last three months: 0, at least 30 needed. Reviews in the year before: 4, at least 60 needed. Months with reviews in the year before: 4, at least 6 needed.

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	1	0
September 2025	0	0
October 2025	1	0
November 2025	0	0
December 2025	0	0
January 2026	1	1
February 2026	1	0
March 2026	0	0
April 2026	0	0
May 2026	0	0
June 2026	0	0
July 2026	0	0
August 2026	0	0
September 2026	0	0
October 2026	0	0

usual level · 12 mo.now

Tailwind Reliability ScoreWeak

29/ 100

Public reviews (30.3% 1–2★)29

Problem resolution & replies (0% · 0/10)+0

Industry practices (0/6)+0

Issue Rate

30.3%

10 of 33 reviews are 1–2★

5★

15

4★

5

3★

3

2★

1low

1★

9low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Home Services — and Heights Cleaners’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Missed spots or cleaning quality

22%

of negative reviews in Home Services

This business: 0.0% of all reviews (0 of 33)

What do you do when a customer reports missed spots or isn’t satisfied with the cleaning quality?

No official response from the business yet.

Communication & customer support

22%

of negative reviews in Home Services

This business: 12.1% of all reviews (4 of 33)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Lateness or rescheduling

9%

of negative reviews in Home Services

This business: 0.0% of all reviews (0 of 33)

How do you handle situations when a specialist is running late or an order needs to be rescheduled?

No official response from the business yet.

Damaged items or surfaces

7%

of negative reviews in Home Services

This business: 3.0% of all reviews (1 of 33)

How do you handle claims if something gets damaged during a service?

No official response from the business yet.

No-show or last-minute cancellation

6%

of negative reviews in Home Services

This business: 0.0% of all reviews (0 of 33)

What happens if the assigned specialist cancels at the last minute or fails to arrive?

No official response from the business yet.

Unexpected charges or price changes

4%

of negative reviews in Home Services

This business: 9.1% of all reviews (3 of 33)

When can the final price differ from the initial quote, and how do you resolve billing disputes?

No official response from the business yet.

Social & Web Discussions

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Discussions about Heights Cleaners on social media

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Latest reviews

Only complaints See all 33 reviews

SD

Steven Dublin

February 22, 2026Google

4/5

No written review

TW

Tiara Willingham

January 9, 2026Google

1/5

Bad business charged $30 to hem a single garment. And did not do a good job. Garment is completely worse than before the hem. I asked to redo it over and she denied to do it. Then I asked for a refund and also denied. Lady in there is rude and disrespectful to customers. I asked nicely for it to be redone and she wouldn’t do it. And was shouting no she cannot redo it. Will never support this business again.

LR

Laura Richards

October 31, 2025Google

5/5

Did a great job with my skirt & prices extremely reasonable

BK

Bill Kneass

August 11, 2025Google

5/5

No written review

SD

Steve Dinnella

June 30, 2025Google

4/5

No written review

GG

Gabe Green

May 25, 2024Google

1/5

Called multiple times and the guy answered with an attitude and hung up on me for literally no reason while saying hello.

See all 33 reviews

Reviews on platforms

Google3.533 reviews1–2★: 10

Reliability

29/100Weak

Review base29 pts

Order scale+0 pts

Problem resolution+0 pts

Industry practices+0 pts

Heights Cleaners

30.3%

of 33 reviews

Home Services

4.1%

All businesses on Tailwind

7.9%

Website Embed & Trust Badge

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https://yourwebsite.com

30/100

Heights CleanersTailwind Score · Mixed

★ 3.5 · 33 public reviews analyzed · 30.3% 1–2★

Ask AI about this businessChatGPT · Claude · Perplexity

<!-- Tailwind Reputation Widget -->
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5★ Rating Calculator

3.5★ · 33 reviews

How many consecutive 5★ reviews Heights Cleaners needs to reach its next rating target

Target rating:

5★ reviews needed (→ 3.6★)+3

One new 1★ review requires +2 five-star reviews to recover 3.5★.

Get free 5★ review QR →Full calculator

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Heights Cleaners's rating and real issue rate?

Across 33 collected public reviews, Heights Cleaners has an average rating of 3.5/5 and a 1–2★ complaint rate of 30.3% (10 of 33 reviews). For comparison, the industry average issue rate is 4.1%. Its Tailwind Reliability Score is 29/100.

What are the most common customer complaints about Heights Cleaners?

Among 10 negative (1–2★) reviews for Heights Cleaners, the most frequent complaint categories are: Communication & customer support (4 reviews, 12.1% of all reviews); Unexpected charges or price changes (3 reviews, 9.1% of all reviews); Damaged items or surfaces (1 reviews, 3% of all reviews).

Does Heights Cleaners respond to negative reviews and complaints?

Heights Cleaners has publicly replied to 0 out of 10 negative (1–2★) reviews (0% response rate).

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Tailwind Reliability ScoreWeak

29/ 100

Public reviews (30.3% 1–2★)29

Problem resolution & replies (0% · 0/10)+0

Industry practices (0/6)+0

Issue Rate

30.3%

10 of 33 reviews are 1–2★

5★

15

4★

5

3★

3

2★

1low

1★

9low

5★ Rating Calculator

3.5★ · 33 reviews

How many consecutive 5★ reviews Heights Cleaners needs to reach its next rating target

Target rating:

5★ reviews needed (→ 3.6★)+3

One new 1★ review requires +2 five-star reviews to recover 3.5★.

Get free 5★ review QR →Full calculator

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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