Classic Collision

4.2 of 5100 reviewsGoogle

4.2of 5

100 reviews · Google

Right now

July–September: 0 complaints in 2 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	1	0
August 2025	1	0
September 2025	0	0
October 2025	1	0
November 2025	1	0
December 2025	0	0
January 2026	0	0
February 2026	1	1
March 2026	1	1
April 2026	0	0
May 2026	3	1
June 2026	0	0
July 2026	0	0
August 2026	1	0
September 2026	1	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 3 of 9. Too few public reviews to compare with the usual level. Reviews in the last three months: 2, at least 30 needed. Reviews in the year before: 9, at least 60 needed. Latest review: September 26.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	1	0
August 2025	1	0
September 2025	0	0
October 2025	1	0
November 2025	1	0
December 2025	0	0
January 2026	0	0
February 2026	1	1
March 2026	1	1
April 2026	0	0
May 2026	3	1
June 2026	0	0
July 2026	0	0
August 2026	1	0
September 2026	1	0

usual level · 12 mo.now

Issue Rate

16.0%

16 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

5low

1★

11low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 100 reviews

Cristian Garcia

September 26, 2026Google

5/5

I brought my Tesla model Y here because someone hit my front side bumper. Gustavo was an amazing help and went above and beyond. He provided excellent service and was very transparent in communicating every step along the way. He made the whole process so much less stressful. I give this location my best recommendation to anyone who has a Tesla, because they are Tesla certified. Thank you for the quick, least stressful process I can ask for.

The business replied on Google · September 28, 2026

Tina Altobello

August 7, 2026Google

5/5

Classic Collision helped me after my car was vandalized. White paint was splattered all over my car and two others in our secured parking spaces. My insurance company recommended them, and I was assigned Sean. He was kind, knowledgeable, and guided me on the safest way to remove the paint without damaging the black finish. The work was quick and professional, and they even washed my car before returning the keys. I Highly recommend them!

The business replied on Google · August 10, 2026

Andy

May 30, 2026Google

4/5

No written review

The business replied on Google · June 3, 2026

Jesus Acosta Jr

May 24, 2026Google

5/5

Classic collision did a great job on our 2010 RX 350. John was very helpful and genuine about the work needed and went out of his way to help us with other stuff related to our vehicles body. The shop was able to stick to the projected date of completion, and we were even able to get the car a bit before expected. Definitely plan on using this shop again and going to John for accidents.

The business replied on Google · May 29, 2026

Jaime Maldonado

May 11, 2026Google

1/5

No written review

yasmine vega

March 5, 2026Google

2/5

VERY overpriced. They are not trustworthy. Go elsewhere. There are trustworthy and great shops in the area, that charged 1/4 of the price

The business replied on Google · March 9, 2026

See all 100 reviews