Evelyn Gardiner
October 14, 2026GoogleSo amazing! Walked in early morning with a bad alternator. Had my car delivered to me at work before my lunch break. Actuall wizards! And such great people! Will be returning for routine maintenance
July–September: 6 complaints in 20 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 8 | 0 |
| August 2025 | 3 | 0 |
| September 2025 | 4 | 0 |
| October 2025 | 7 | 3 |
| November 2025 | 11 | 1 |
| December 2025 | 4 | 2 |
| January 2026 | 2 | 1 |
| February 2026 | 1 | 0 |
| March 2026 | 6 | 0 |
| April 2026 | 6 | 0 |
| May 2026 | 6 | 2 |
| June 2026 | 2 | 0 |
| July 2026 | 1 | 1 |
| August 2026 | 13 | 4 |
| September 2026 | 6 | 1 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 9 of 60. Too few public reviews to compare with the usual level. Reviews in the last three months: 20, at least 30 needed. Latest review: October 14.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 8 | 0 |
| August 2025 | 3 | 0 |
| September 2025 | 4 | 0 |
| October 2025 | 7 | 3 |
| November 2025 | 11 | 1 |
| December 2025 | 4 | 2 |
| January 2026 | 2 | 1 |
| February 2026 | 1 | 0 |
| March 2026 | 6 | 0 |
| April 2026 | 6 | 0 |
| May 2026 | 6 | 2 |
| June 2026 | 2 | 0 |
| July 2026 | 1 | 1 |
| August 2026 | 13 | 4 |
| September 2026 | 6 | 1 |
17.0%
17 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectEvelyn Gardiner
October 14, 2026GoogleSo amazing! Walked in early morning with a bad alternator. Had my car delivered to me at work before my lunch break. Actuall wizards! And such great people! Will be returning for routine maintenance
Leigh Ann Jennings
October 14, 2026GoogleThey are friendly, polite, honest, and go the extra step for good service. I highly recommend Wizards! It's nice to find Auto repair you can trust.
Jorge Kinderson
October 13, 2026GoogleIf you ever need anything done on your car Noah is the man! Took care of me on prices and labor not too many honest guys in this industry.
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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