100 reviews · Google
July–September: 0 complaints in 7 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 1 | 0 |
| December 2025 | 1 | 0 |
| January 2026 | 1 | 0 |
| February 2026 | 3 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 1 | 0 |
| June 2026 | 3 | 0 |
| July 2026 | 2 | 0 |
| August 2026 | 3 | 0 |
| September 2026 | 2 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 11. Too few public reviews to compare with the usual level. Reviews in the last three months: 7, at least 30 needed. Reviews in the year before: 11, at least 60 needed. Latest review: October 1.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 1 | 0 |
| December 2025 | 1 | 0 |
| January 2026 | 1 | 0 |
| February 2026 | 3 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 1 | 0 |
| June 2026 | 3 | 0 |
| July 2026 | 2 | 0 |
| August 2026 | 3 | 0 |
| September 2026 | 2 | 0 |
3.0%
3 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
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October 1, 2026GoogleA great company to work with. They help navigate the process of repairs from estimate to completion. They work with many insurance companies and are a certified collision facility for many manufacturers. I've worked with then both times I needed body work, first on a Toyota Prius, and then on a Subaru Legacy.
The business replied on Google · October 1, 2026
Ivy Cyh
September 23, 2026GoogleSo friendly and patient with me! Thank you
The business replied on Google · September 23, 2026
Robert Williams
September 3, 2026GoogleAlways friendly employees, very communicative, and quality work.
The business replied on Google · September 3, 2026
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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