July–September: 1 complaint in 69 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 4 | 0 |
| May 2026 | 8 | 0 |
| June 2026 | 8 | 0 |
| July 2026 | 30 | 1 |
| August 2026 | 21 | 0 |
| September 2026 | 18 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 20. Too few public reviews to compare with the usual level. Reviews in the year before: 20, at least 60 needed. Months with reviews in the year before: 3, at least 6 needed. Latest review: October 16.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 4 | 0 |
| May 2026 | 8 | 0 |
| June 2026 | 8 | 0 |
| July 2026 | 30 | 1 |
| August 2026 | 21 | 0 |
| September 2026 | 18 | 0 |
1.0%
1 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectJacob Spiegel
October 16, 2026GoogleUS Auto (and specifically Kevin!) did a fabulous job with my claim, fixing my vehicle, and was also very flexible with an extenuating circumstance requiring my car to be picked up shipping company and sent to me due to the timing of a relocation. They were also incredibly communicative and I did not have to pester them for updates. Would absolutely recommend US Auto to anyone; they take care of their customers!
Katie-Pat Bowman
October 14, 2026GoogleBrought my car here after someone rear-ended me. Work was completed within a week and is top notch. Chris was great to work with and kept me informed of the progress. Would DEFINITELY come here again, although I hope I won't have to.
The business replied on Google · October 15, 2026
Esther Gutierrez
October 13, 2026Googlemi carro quedó muy bien, hicieron un excelente trabajo, y gente o compañía honesta, en otro lugar nos querían cobrar una suma exagerada
The business replied on Google · October 14, 2026
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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