M

Auto

Metropolitan Collision

4.6 of 5100 reviewsGoogle
metropolitancollision.com

Right now

July–September: 0 complaints in 5 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
July 202500
August 202530
September 202520
October 202520
November 202510
December 202510
January 202600
February 202620
March 202610
April 202610
May 202630
June 202621
July 202610
August 202610
September 202630

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 18. Too few public reviews to compare with the usual level. Reviews in the last three months: 5, at least 30 needed. Reviews in the year before: 18, at least 60 needed. Latest review: September 16.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Issue Rate

5.0%

5 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★
86
4★
7
3★
2
2★
1low
1★
4low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

SA

Silvia Abrego

September 16, 2026Google
5/5

No written review

DB

Dana Banks II

September 15, 2026Google
5/5

Had my trucks tailgate replaced in August here, and they matched the paint perfectly and had me rolling out the same day! Truely a great collision repair shop with top quality work! And its like a car show! Always some good looking high end cars here.

SM

Sophia Marziale

September 6, 2026Google
4/5

Danny fixed my car and it looks brand new! He is extremely professional along with Jason who I’ve worked with prior. My only complaint is that there is still a lot wrong with my car mechanically and it’s making a very bad noise still on the front of the car and the back

Review photo
See all 100 reviews

Common problems in Auto — and Metropolitan Collision’s numbers

Communication & customer support

Mentioned in this business’s reviews

Reviews on platforms

  • Google4.6100 reviews1–2★: 5

Reliability

B+

Share of 1–2★ reviews over all time. Lower is better.

Metropolitan Collision
5.0%

of 100 reviews

Auto
7.6%
All businesses on Tailwind
7.9%

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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