Silvia Abrego
September 16, 2026GoogleNo written review
100 reviews · Google
July–September: 0 complaints in 5 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 3 | 0 |
| September 2025 | 2 | 0 |
| October 2025 | 2 | 0 |
| November 2025 | 1 | 0 |
| December 2025 | 1 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 2 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 1 | 0 |
| May 2026 | 3 | 0 |
| June 2026 | 2 | 1 |
| July 2026 | 1 | 0 |
| August 2026 | 1 | 0 |
| September 2026 | 3 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 18. Too few public reviews to compare with the usual level. Reviews in the last three months: 5, at least 30 needed. Reviews in the year before: 18, at least 60 needed. Latest review: September 16.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 3 | 0 |
| September 2025 | 2 | 0 |
| October 2025 | 2 | 0 |
| November 2025 | 1 | 0 |
| December 2025 | 1 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 2 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 1 | 0 |
| May 2026 | 3 | 0 |
| June 2026 | 2 | 1 |
| July 2026 | 1 | 0 |
| August 2026 | 1 | 0 |
| September 2026 | 3 | 0 |
5.0%
5 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectSilvia Abrego
September 16, 2026GoogleNo written review
Dana Banks II
September 15, 2026GoogleHad my trucks tailgate replaced in August here, and they matched the paint perfectly and had me rolling out the same day! Truely a great collision repair shop with top quality work! And its like a car show! Always some good looking high end cars here.
Sophia Marziale
September 6, 2026GoogleDanny fixed my car and it looks brand new! He is extremely professional along with Jason who I’ve worked with prior. My only complaint is that there is still a lot wrong with my car mechanically and it’s making a very bad noise still on the front of the car and the back
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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