Tuffy Troy Auto Repair

4.4 of 5100 reviewsGoogle

4.4of 5

100 reviews · Google

Right now

No clear change

July–September: 3 complaints in 32 public reviews — 9.4%. Usually Tuffy Troy Auto Repair has 3.1%.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	6	0
December 2025	7	0
January 2026	11	0
February 2026	13	1
March 2026	7	0
April 2026	4	0
May 2026	5	0
June 2026	11	1
July 2026	10	1
August 2026	15	1
September 2026	7	1

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 2 of 64. The difference, 6.3 pp, is within chance for this many reviews (95% test). Latest review: October 18.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	6	0
December 2025	7	0
January 2026	11	0
February 2026	13	1
March 2026	7	0
April 2026	4	0
May 2026	5	0
June 2026	11	1
July 2026	10	1
August 2026	15	1
September 2026	7	1

usual level · 12 mo.now

Issue Rate

5.0%

5 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

0low

1★

5low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

Is this your business? Claim it to connect

Latest reviews

Only complaints See all 100 reviews

Jeff Geralds

October 18, 2026Google

5/5

Consistently great service on my Sprinter platform class C motorhome. Kevin and Tom always exceed my expectations.

The business replied on Google · September 3, 2025

Vivian Andersson-Schneider

October 18, 2026Google

5/5

The only place I can find someone who is knowledgeable about my 2006 Sprinter and find the critter damage.

The business replied on Google · April 9, 2025

Supraja Marivenkatesh

October 13, 2026Google

5/5

Friendly staffs, great service.

Stephen Kukulski

October 11, 2026Google

5/5

I had my muffler replaced and my oil changed and my tires rotated. Great office with USB charger and outlets, comfortable chairs and a great manager, thanks Cap!

September 30, 2026Google

1/5

I owned and operated a tire shop for nearly a decade. I brought my wife’s truck for a quick patch and they denied to patch it due to “liability” Not close enough to side wall and 100% patchable as I’ve done 100s like this. Tread on the tire still good too. Place just lost a customer as I only live around the corner. What a shame.

Andrew Conti

September 25, 2026Google

5/5

Kevin and his team continue to provide expert and timely service on multiple family vehicles--and all at reasonable prices. Thanks again for the excellent work!

See all 100 reviews