Muffler Man Auto Service

4.6 of 5100 reviewsGoogle

4.6of 5

100 reviews · Google

Right now

July–September: 3 complaints in 44 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	4	0
March 2026	12	0
April 2026	8	1
May 2026	9	0
June 2026	9	0
July 2026	11	1
August 2026	11	0
September 2026	22	2

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 42. Too few public reviews to compare with the usual level. Reviews in the year before: 42, at least 60 needed. Months with reviews in the year before: 5, at least 6 needed. Latest review: October 17.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	4	0
March 2026	12	0
April 2026	8	1
May 2026	9	0
June 2026	9	0
July 2026	11	1
August 2026	11	0
September 2026	22	2

usual level · 12 mo.now

Issue Rate

4.0%

4 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

0low

1★

4low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 100 reviews

Andy Manivong

October 17, 2026Google

5/5

Had Sam look at my Camry that had a rusted-out exhaust flange. Very quick and reasonably priced service. Would highly recommend this place for exhaust repairs.

Alex Veal

October 17, 2026Google

5/5

Call this morning without an appointment for service. Arrived at arrived at 9:20 a.m. They got me right in and I was done before noon. As always, they did a great job, and great customer service. Sam and his crew are the best!

The business replied on Google · June 16, 2026

curtis munlin

October 17, 2026Google

5/5

No written review

Che Lovett

October 15, 2026Google

5/5

I had a great experience at the Muffler Man of Troy! Sam & the guys are thoroughly, efficient and knowledgeable, and most importantly they are honest. Their prices are fair. I am happy to be a customer

Darlene Yeo

October 12, 2026Google

5/5

Sam and his team are the absolute best! Very professional, honest, dependable and reliable. Its very hard these days to trust the words from professionals when we go to them for guidance. Unfortunately the service department at local dealerships are no longer trustworthy nor do good work on your vehicles. I will continue buisness with Sam and his team and refer my family and friends.

Ionel Gherasim

October 11, 2026Google

5/5

No written review

See all 100 reviews