100 reviews · Google
July–September: 0 complaints in 57 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 18 | 0 |
| June 2026 | 15 | 1 |
| July 2026 | 17 | 0 |
| August 2026 | 18 | 0 |
| September 2026 | 22 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 33. Too few public reviews to compare with the usual level. Reviews in the year before: 33, at least 60 needed. Months with reviews in the year before: 2, at least 6 needed. Latest review: October 18.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 18 | 0 |
| June 2026 | 15 | 1 |
| July 2026 | 17 | 0 |
| August 2026 | 18 | 0 |
| September 2026 | 22 | 0 |
1.0%
1 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectOlivia Walk
October 18, 2026GoogleWe were absolutely blown away with our carpets after Triton Steam Cleaning worked their magic. There had been some wear and tear done to our carpets after pets and kids but the carpet now looks brand new. Thank you, we will definitely be using them again!
Theresa McCullough
October 18, 2026GoogleKind employees, on time and worked quickly. Would recommend!
Elizabeth Mote
October 16, 2026GoogleVery fast and efficient! Both were very polite. Showed up early and cleaned up everything very quickly.
Fixed problem taxonomy across collected reviews, always with denominators.
Missed spots or cleaning quality
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
Home Services · Warszawa
Disclosure: tailwind.reviews and CleanWhale Polska have the same owner.
49,669 orders/yr — reported by business system
Complaints: 0% resolved per customer (0 of 12)
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