Thomas' Carpet Cleaning and Restoration Service, LLC

4.9 of 5100 reviewsGoogle

4.9of 5

100 reviews · Google

Right now

July–September: 0 complaints in 16 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	4	0
August 2025	3	0
September 2025	3	0
October 2025	1	0
November 2025	2	0
December 2025	3	0
January 2026	1	0
February 2026	5	0
March 2026	1	0
April 2026	3	0
May 2026	3	0
June 2026	4	0
July 2026	7	0
August 2026	4	0
September 2026	5	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 33. Too few public reviews to compare with the usual level. Reviews in the last three months: 16, at least 30 needed. Reviews in the year before: 33, at least 60 needed. Latest review: October 19.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	4	0
August 2025	3	0
September 2025	3	0
October 2025	1	0
November 2025	2	0
December 2025	3	0
January 2026	1	0
February 2026	5	0
March 2026	1	0
April 2026	3	0
May 2026	3	0
June 2026	4	0
July 2026	7	0
August 2026	4	0
September 2026	5	0

usual level · 12 mo.now

Issue Rate

0.0%

0 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

0low

1★

0low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 100 reviews

Carma Nmegbu

October 19, 2026Google

5/5

Mason did a great job with our carpets. On time, professional and very kind. This is our third time using this company and have zero complaints and will use them again. Thank you!

Felicia Johnson

October 16, 2026Google

5/5

Technician I’ve ever seen Mason was the best looking. He was so perfect and patient. We loved him and anytime we need our rugs done. Mason is the man thank you so very much. Beautiful

The business replied on Google · October 16, 2026

Katina Gibbons

October 7, 2026Google

5/5

The guys who cleaned our carpets did a great job and were very respectful. Thank you!!

The business replied on Google · October 9, 2026

Janet J

September 22, 2026Google

5/5

Zack and Hunter just left my apartment and did an absolutely fabulous job of cleaning and deodorizing my carpets. It’s like a whole new home! I’ve lived here 8 years and everything feels cleaner than when I first moved in!! They were also very personable to this old lady (72). I would highly recommend the services of this company. Their phone scheduler is delightful too! Thanks.

The business replied on Google · September 25, 2026

Betty Batson Rust

September 18, 2026Google

5/5

My service provider for carpet cleaning was Jesse. He was professional, friendly, competent, and thorough. Great job!

The business replied on Google · June 16, 2025

Mark Davenport

September 16, 2026Google

5/5

I highly recommend Thomas' Carpet Cleaning and Restoration Service, LLC. We’ve used them for both carpet cleaning and restoration work following a water heater leak, and they did an excellent job. They handled everything directly with the insurance company, which made the entire process easy and stress-free.

The business replied on Google · September 17, 2026

See all 100 reviews